Assistant Director of Sales

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the location:

Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the role

• To uncover, prospect and sell group and individual business, in accordance with the objectives established in the Marketing Plan and hotel rooms revenue budget.

• To monitor and motivate the sales activities and the sales team preserving the Golden Selling Hours.

• To ensure that all sales persons’ quotas are met.

• To ensure that sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room

• To implement and support all Four Seasons sales and marketing MOS and hotel/company sales activities.

What you will do

• Develop and implement strategic sales plans to drive revenue growth and achieve hotel budget targets.

• Recruit, lead and manage the sales team to ensure sales activities are aligned to achieve overall goals and objectives.

• Establish and maintain positive relationships with guests, vendors, colleagues, and the world wide sales network.

• Monitor sales production, analyze market data, and adjust sales strategies to meet planned goals.

• Review and approve group contracts, considering room availability, rates, and revenue objectives.

• Participate in trade shows, promotional events, and networking opportunities to develop new markets and identify potential clients.

• Develop and maintain relationships with key accounts, ensuring retention and repeat business.

• Conduct performance evaluations and follow up with sales and events personnel for development and coaching opportunities.

• Monitor and identify current and future business trends to insure profitable sales in periods of low and high demand.

• Assist in the development of the annual marketing plan.

• Ensure project and business plans are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability.

• Regular travel is required with this position.

What you bring

• Minimum speaking 3 Languages, reading, writing and oral proficiency in English/ Mandarin with good presentation skills.
• College Degree or equivalent experience. Alternatively with hotel or tourism school certification. Good personal & professional references.
• Computer skills and knowledge including but not limited to Excel, Word, PowerPoint, GOLDEN S&C, Internet and Opera.
• Luxury hotel experience preferred.
• Previously holding same position for at least 2 years with proven track record.
• Able to travel approximately 30%-40% of the time.
• Able to work beyond the office hours to meet entertain, do site inspection and generally handle work coverage.
• Self-motivated, aggressive in booking the business and seeking leads.
• Can work independently, multitask and work under pressure.
• Can establish excellent rapport with decision makers, influencers, bookers, internal hotel team members and colleagues.
• Good organization and time management skills with ability to prioritize efficiently.
• Leadership skills required.
• Good personal and business references.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package.

• Excellent Training and Development opportunities.

• Complimentary Accommodation at other Four Seasons Hotels and Resort.

• Complimentary Dry Cleaning for Employee Uniforms.

• Complimentary Employee Meals.

Schedule & Hours:

• Forty hours over a five day period; scheduled days and times may vary based on need./VE