Customer Success Specialist
Fortive Careers Open · verified Oct 21, 2026 At a glance
Mid-level Customer Success role at Fortive Careers. Eindhoven · full-time · no salary stated · we estimate €49,610–€65,350 across the Netherlands.
Fortive Careers has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Build trusted relationships with FPC customers and check that Fluke’s products meet their expectations
- Use key-account relationships to increase product use, retain customers and grow revenue
- Create customer success plans around each account’s goals and opportunities for growth
- Work with internal teams and external partners to solve customer issues and shape success plans
What you bring
- A bachelor’s degree, preferably in business, plus one to two years in a professional B2B setting
- German fluency and strong English, with clear customer communication and writing skills
- Working ability with Word, Excel, Teams and Outlook, plus prior CRM experience
- You can explain technical information in terms of customer needs and work independently with reasonable oversight
Who this fits
This mid-level role suits someone who can build customer relationships, spot account growth opportunities and organize their work independently. The position is hybrid in Eindhoven, and German is required alongside fluent English.
From the employer
As a Customer Success Specialist, your job is to make sure we are meeting and/or exceeding customer’s expectations with our products and solutions. You will develop an in-depth understanding of our FPC Key Account customers and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue.
You will help craft the Fluke's customer success strategy, by building strong relationships with Fluke customers and collaborating with cross-functional teams internally to deliver excellent customer experiences. Fluke provides you with the flexibility you need so you can excel and grow in the best way possible.
Responsibilities
- Establish a trusted advisor relationship with that works to ensure we are meeting and/or exceeding Fluke FPC customer’s expectations with our products
- Leverage trusted relationship with key accounts, which include: Increasing adoption, ensuring retention and growing revenue.
- Developing success plans for customers that outline their critical success and growth factors
- Work with all levels of the organization internally and partners externally
- Perform other related duties as assigned.
- Collaborate, problem solve, and/or strategize with your team
Your Team
Our Customer Success team is very dynamic and international. We pride ourselves on having an open, honest, fun and inclusive environment in which negative competition has no place. Team members will always share their best practices with each other and work as a unified team, and we participate in integration activities!
Experience
- Bachelor Degree ( Business field preferred)
- 1-2 year experience in a business to business (B2B) environment in the professional industry
- Strong working knowledge of Microsoft Word, Excel, Teams and Outlook.
- Previous experience with CRM (Dynamics CRM, Sales Force..)
Personal Skills
- Required primary language skills: German is required, and fluency in English
- Exceptional interpersonal, communication and writing skills are required to interact with customers, other employees, and management; requires the ability to anticipate and solve problems.
- Ability to communicate technical information to understand customer’s needs
- Demonstrated ability to work independently with reasonable supervision. Accountability and personal organization are essential
- Demonstrate both personal integrity and the ability to exercise good judgment.
- Passionate about using analytical skills to identify problems, find solutions, and improve relationships
- Energy and drive with the ability to adjust in a fast-paced environment
Why you should join Fluke
- Work in an entrepreneurial environment that is team-centered, customer focused, quality focused and growth oriented
- Grow within the department as well as other departments! Fluke pushes you to develop into what you want to develop personally and professionally.
- Hybrid work policy
- International environment in a great location in Eindhoven.
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