SAVP - Account Manager – Banking and Payments - San Jose, CA
At a glance
Mid-level Account Management role at Fa Ewjt Saasfaprod1. United States · full-time · up to $235,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead banking client engagements while owning growth, satisfaction, NPS, and profitability across assigned accounts
- Run opportunities from initial pursuit through proposal, coordinating sales enablement on competitive submissions
- Build account plans that increase revenue, cross-sell activity, volume ramps, proficiency speed, and client satisfaction
- Find account opportunities in review meetings, connect client problems to EXL services, and shape tailored solutions
- Guide distributed teams through delivery and transformation while deploying resources against business goals
What you bring
- At least twelve years of overall experience, including six years in client-facing solutions or account management
- Banking, credit card, and payment network expertise gained in consulting or offshore and outsourcing environments
- A bachelor's or master's degree from an accredited institution
- A record of business development, target performance, senior-executive influence, and managing distributed teams
- Strong presentation, writing, analytical, negotiation, and customer relationship skills, with verifiable references
Who this fits
This role suits a senior client and growth leader who can manage banking accounts, complex pursuits, transformation work, and distributed delivery teams. You will work onsite daily at client locations and EXL offices in San Jose, California, with travel as client needs require. The position calls for comfort with shifting priorities, emerging Digital, Cloud, and SaaS technologies, and senior stakeholder interaction.
From the employer
SAVP - Client Partner - Banking and Payments
Location - Onsite daily at client sites and EXL offices in San Jose, CA
Base salary up to $235K plus annual bonus targets
- To learn more about what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
The Client Partner role focuses on client engagements, and growth within EXL’s banking accounts. You will lead client engagements, manage end-to-end sales cycles, and deliver operational excellence. The role requires a deep understanding of the banking domain, proven experience in delivering large projects and the ability to build strong relationships with senior stakeholders.
- Ownership of Growth, Client engagement, NPS, Profitability across a portfolio of banking clients
- Bring a deep understanding of the current marketplace and competitor offerings to drive the organization’s growth strategy and investments
- Partner with clients to develop transformation agenda and value creation
- Manage proposals with full ownership and accountability for the opportunity
- Provide complete ownership and accountability for managing competitive proposals, and working closely with sales enablement teams to ensure high quality of proposals
- Ensure optimal deployment of resources to achieve business goals
- Create and execute strategic account plans to maximize revenue and profitability by driving cross-sell, pace of volume ramps, time to proficiency and client satisfaction
- Develop C-level and cross-functional contacts and touchpoints in the client organization through regular objective-based interaction forums and review governance cadence
- Scout and scope new opportunities within the account by participating in client’s review meetings – identify problem statements and map EXL services and products to develop customized solutions
- Mentor teams for seamless delivery and transformation
Experience And Competency Requirements
- 12+ years of overall experience, including at least 6+ years in a client facing role in a solutions or account management capacity in the consulting or offshore/outsourcing industry
- Domain knowledge and experience in banking, credit cards, payment networks
- Demonstrated ability to communicate effectively, vertically, and horizontally both internally and in client organizations, with an ability to create and deliver compelling presentations
- Good understanding of new and emerging Digital/Cloud/SaaS technologies
- Strong problem-solving ability with the aptitude to identify strategic solutions to business problems with enterprise-wide implications as a trusted strategic partner to clients
- Must be capable of multitasking with rapidly changing priorities and manage multiple tasks in a dynamic environment
- Must be detail-oriented and able to develop, execute, lead, and maintain complex projects, programs, and assignments.
- Must have highly developed customer relations and negotiation skills with the ability to effectively consult and influence senior executives. Able to provide verifiable references.
- Must have proven ability to contribute to business development efforts and to lead and manage multiple distributed teams to achieve client goals.
Qualifications
- Bachelor's / Master's degree from an accredited institution
- Strong understanding changing landscape of analytics, data, and digital operations / BPS in the Banking industry
- Proven track record in execution and over-achieving financial and non-financial targets
- Strong writing, presentation, conceptual, analytical, and interpersonal skills
- Willingness to travel to meet client needs
Location: US, Preferably San Jose
The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
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