Assistant Vice President - Partner Operations
At a glance
Leadership Channel & Partnerships role at Fa Ewjt Saasfaprod1. Pune · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Run back-office operations across processes while meeting service levels, performance measures, and compliance obligations
- Lead redesign, automation, Lean, and Six Sigma work that lowers cost, cycle time, defects, and staffing needs
- Serve as the escalation lead for senior stakeholders and clients, turning requirements into execution plans
- Direct senior managers and operations leaders through coaching, succession planning, engagement, and attrition management
- Manage partnership plans, contracts, reporting, onboarding risks, and coordination with Legal, ISG, Finance, and Marketing
What you bring
- A graduate qualification is required for this role
- Experience leading operations, transformation, governance, risk, compliance, and partnership execution
- Ability to lead senior managers and build accountable, customer-focused teams
- Capability to manage audits, incidents, remediation, data privacy, information security, and continuity requirements
Who this fits
This role suits a senior operations leader who can combine process improvement with partner execution and executive stakeholder management. You will work in Pune and lead senior managers and operations leaders.
From the employer
Operational Leadership
- Own end-to-end delivery of back-office operations across multiple processes/functions
- Ensure adherence to SLAs, KPIs, and regulatory/compliance requirements
- Drive operational stability, risk mitigation, and issue resolution
- Lead capacity planning, workforce optimization, and productivity improvement initiatives
Process Excellence & Transformation
- Identify opportunities for process re-engineering, automation, and digitization
- Lead Lean, Six Sigma, and continuous improvement initiatives to reduce cost and errors
- Partner with technology, analytics, and transformation teams to scale solutions
- Deliver measurable benefits such as FTE savings, cycle time reduction, and defect reduction
Stakeholder & Client Management
- Act as the primary escalation point for senior internal and external stakeholders
- Present performance insights, risks, and improvement plans to leadership and clients
- Translate business requirements into operational execution plans
- Build strong cross‑functional partnerships (IT, Risk, Compliance, HR, Finance)
People & Capability Management
- Lead, coach, and develop senior managers and operations leaders
- Build high‑performing, customer‑centric teams with strong governance and accountability
- Drive engagement, talent development, succession planning, and attrition management
- Foster a culture of ownership, discipline, and continuous improvement
Governance, Risk & Compliance
- Ensure compliance with regulatory, audit, and internal control requirements
- Own operational risk management, including incident management and remediation
- Support internal/external audits and implement corrective actions
- Ensure data privacy, information security, and business continuity adherence
Key Metrics & Outcomes
- SLA and KPI achievement (Productivity, Quality, TAT, Accuracy)
- Cost optimization and efficiency gains (FTE savings, automation benefits)
- Reduction in customer complaints, rework, and operational risk events
- Employee engagement, leadership strength, and talent retention
- Successful delivery of transformation and change initiatives
Develop & implement business plans in alignment with partnership strategies, business goals, & market trends that supports company's growth & expansion objectives.
Anchor communication & collaboration between internal teams & external partners to ensure alignment & successful execution of partnership initiatives.
Measure the success of partnerships by periodically reporting to the senior management on partnership performance, challenges, & opportunities.
Lead successful execution of partnership contracts & agreements ensuring compliance with company's policy & compliance.
Identify & mitigate risks associated with onboarding, content, & contracts by ensuring compliance with Legal, ISG, Finance & Marketing groups.
Keep abreast with market trends & developments to identify new opportunities & risks, & use the insights to readjust partnership goals.
Graduate
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