Communications Operator-PT<30
At a glance
Mid-level Communications role at Fa Evlb Saasfaprod1 (CX_1). Flint · part-time.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle incoming and outgoing calls on the telephone console, including screening, transferring, connecting and placing local or long-distance calls
- Give callers staff phone numbers, titles and locations, and set up conference calls or send electronic communications
- Page physicians, security and other designated staff, and relay bomb threats or severe-weather and fire alerts to the appropriate people
- When assigned, screen physician calls, take messages and pass them along; keep on-call schedules, call logs and service records current
- Record employee absence and tardiness calls, distribute the information, and take part in quality-improvement work
What you bring
- A high school diploma or GED, plus six months operating a telephone switchboard or one year in call-center customer service
- Working knowledge of customer service practices and demonstrated ability with personal computers, software or computerized communications systems
- You can handle sensitive information discreetly and respond to difficult situations with composure and tact
Who this fits
This part-time role suits someone comfortable with accurate, timely phone and record-handling work under a communications supervisor. You’ll need a courteous, clear phone manner and the ability to communicate effectively with callers, staff, physicians and patients.
From the employer
Under general supervision and according to established policies and procedures, operates various telephone communication equipment, answers/connects calls placed through the Medical Center telephone system, provides paging services for physicians and designated Medical Center personnel when assigned, provides answering service for Medical Center physicians. Work is characterized by significant mental/visual concentration and the need for tasks to be performed timely and accurately. Participates in quality assessment and continuous quality improvement activities. Complies with all appropriate safety and infection control standards. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior.Works under the general supervision of the Communications Supervisor who reviews work for conformance to established policies and procedures.
- Operates telephone console equipment to answer, screen, transfer, connect and place local/long distance calls. Provides directory assistance by relaying telephone numbers, titles, and location of Medical Center personnel. Arranges conference calls, and dispatches electronic/wired communications.
- Pages physicians, security, and other designated Medical Center personnel by voice intercom or pocket radio pages.
- Reports bomb threats and severe weather and fire warnings/watches to appropriate personnel.
- Provides answering service for physicians when assigned by screening, recording, and relaying messages.
- Maintains various required records and reports such as on-call physician schedules, patient location/condition information, long distance telephone call logs, and telephone service/repair records.
- Receives daily employee calls of reported absence/tardiness. Records and distributes information appropriately.
- Performs other related duties as required. Utilizes new improvements and/or technology that relate to job assignment.
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