Operator Emergency Communications Center, Ambulance Services (PRN, Variable)
At a glance
Mid-level Communications role at Prisma Health. Greenville · part-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer EMS radio and phone traffic, then direct each call to the right emergency care area
- Assess call urgency and pass patient details to the charge nurse or patient flow coordinator
- Watch the helipad, squad entrance, and trauma bays through cameras to support readiness
- Coordinate with EMS medics and clinical staff on trauma levels, code activations, and patient placement
- Document calls, messages, incidents, patient data, and recorded communications in the required systems
What you bring
- Job-related coursework completed beyond high school
- Two years in EMS fieldwork, dispatch, or hospital-based services, or three years in qualifying emergency or medical services work
- Computer proficiency across word processing, spreadsheets, databases, and data entry
- Careful attention to detail and the ability to work under fast-moving, high-stress conditions
Who this fits
This part-time, variable-shift role suits someone with EMS, dispatch, or hospital emergency experience who can coordinate accurately during urgent situations. You’ll work as a non-management employee under supervision at Greenville Memorial Hospital in Greenville.
From the employer
Inspire health. Serve with compassion. Be the difference.
Job Summary
Answers and triages incoming EMS calls to appropriate area including Adult Critical Care, Chest Pain Center, Children's Emergency Center, and OB Triage for GMH Emergency Department. Electronically documents all incoming phone and radio encounters accurately for PI purposes. Enhances communication between EMS personnel and appropriate GHS clinical personnel under the supervision of nursing and GMH Medical Control.Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
Answers incoming Emergency Medical Servies (EMS) radios and phones and routes calls to appropriate patient care area. Places appropriate priority on calls received. Communicates all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow.
Communicates with customers, including community EMS and system personnel. Acts as liaison between EMS and system. Collaborates with EMS medics and clinical staff in determining trauma level, appropriate code activations, and patient placement.
Ensure accurate documentation of communication logs, messages, and incident details.
Support internal and external stakeholders by relaying critical information in a timely and professional manner.
Records patient data in Carepoint workstation and electronic medical records (EMR). Records radio and phone conversations for performance improvement purposes.
Initiates alerts through Red Alert system for code activations. Updates alerts with required information, when needed.
Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements
Education - Job related course work beyond high school
Experience - Two (2) years of Emergency Medical Services (EMS) field, dispatch, or hospital-based experience.
In Lieu Of
In lieu of two (2) years of Emergency Medical Services, three (3) years of experience in hospital emergency department or medical services including direct medical care, nursing support, coordination of medical administrative services (insurance, medical records, admissions, etc.) may be considered.
Required Certifications, Registrations, Licenses
N/A
Knowledge, Skills and Abilities
Knowledge of office equipment (fax/copier)
Proficient computer skills (word processing, spreadsheets, database, data entry)
Technical knowledge
Attention to detail
Ability to work effectively in fast-paced and high-stress environments while supporting public safety, healthcare, and organizational operations.
Work Shift
Variable (United States of America)Location
Greenville Memorial HospitalFacility
Prisma Health EMSDepartment
Ambulance ServicesShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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