Operator Emergency Communications Center, Ambulance Services, PRN, Variable

Inspire health. Serve with compassion. Be the difference.

Job Summary

Responsible for managing and facilitating critical communication functions across the organization to ensure seamless coordination of emergency and non-emergency operations. Serves as the central point for routing, monitoring, and maintaining communication systems, including radio, telephony, paging, and digital platforms.

Answers and triages incoming EMS calls to appropriate area including Adult Critical Care, Chest Pain Center, Children's Emergency Center, and OB Triage for GMH Emergency Department. Electronically documents all incoming phone and radio encounters accurately for PI purposes. Enhances communication between EMS personnel and appropriate GHS clinical personnel under the supervision of nursing and GMH Medical Control.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:  Inspire health.  Serve with compassion.  Be the difference.
• Answers incoming Emergency Medical Servies (EMS) radios and phones and routes calls to appropriate patient care area. Places appropriate priority on calls received. Communicates all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow. 
• Communicates with customers, including community EMS and system personnel. Acts as liaison between EMS and system. Collaborates with EMS medics and clinical staff in determining trauma level, appropriate code activations, and patient placement. 
• Ensure accurate documentation of communication logs, messages, and incident details.
• Support internal and external stakeholders by relaying critical information in a timely and professional manner.
• Records patient data in Carepoint workstation and electronic medical records (EMR). Records radio and phone conversations for performance improvement purposes. 
• Initiates alerts through Red Alert system for code activations. Updates alerts with required information, when needed. 
• Performs other duties as assigned.

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Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

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Minimum Requirements

• Education - Job related course work beyond high school
• Experience - Two (2) years of Emergency Medical Services (EMS) field, dispatch, or hospital-based experience.

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In Lieu Of

In lieu of two (2) years of Emergency Medical Services, three (3) years of experience in hospital emergency department or medical services including direct medical care, nursing support, coordination of medical administrative services (insurance, medical records, admissions, etc.) may be considered.

Required Certifications, Registrations, Licenses

N/A

Knowledge, Skills and Abilities

• Knowledge of office equipment (fax/copier)
• Proficient computer skills (word processing, spreadsheets, database, data entry)
• Technical knowledge
• Attention to detail
• Ability to work effectively in fast-paced and high-stress environments while supporting public safety, healthcare, and organizational operations.

Work Shift

Variable (United States of America)

Location

Greenville Memorial Hospital

Facility

Prisma Health EMS

Department

Ambulance Services

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