Communications Operator - Beach House Fort Lauderdale, a Hilton Resort
At a glance
Mid-level Communications role at Efet. Fort Lauderdale · full-time · no salary stated · we estimate $77,514–$133,424 across the United States.
Efet has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Respond to guest calls with a friendly tone, handling questions and requests promptly and professionally
- Learn the hotel’s services, amenities and operations so you can share current information with callers
- Give the right teams accurate, detailed updates during emergencies
- Use the PBX system and computer applications to support daily communications work
What you bring
- You bring a welcoming, professional manner when speaking with guests
- You can share accurate details with other teams during an emergency
Who this fits
This on-site, mid-level role in Fort Lauderdale suits someone focused on guest calls and hotel communications. You’ll need to bring warmth, urgency, accountability and teamwork to daily interactions.
From the employer
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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