Communications Operator - Hilton Waikoloa Village
At a glance
Mid-level Communications role at Efet. Waikoloa · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer guest calls promptly, professionally, and with a warm, upbeat manner
- Keep your knowledge of hotel offerings, facilities, and operations current
- Pass precise emergency details to the teams responsible for responding
- Operate the PBX, computer programs, and other communication technology
What you bring
- Bring at least six months of customer service experience
- Hotel experience is strongly preferred
Who this fits
You’ll suit this full-time, onsite role if you enjoy guest-facing hospitality and take ownership of accurate communication. You need open availability for morning, afternoon, and overnight shifts, including weekends and holidays.
From the employer
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Hilton Waikoloa Village is seeking a Communication Operator to join its team at a 62‑acre oceanfront resort on Hawaii’s scenic Kohala Coast, offering an immersive island experience. Team Members benefit from a supportive, award-winning work culture, alongside perks such as health benefits, career growth, travel discounts, free meals, and onsite parking.
The ideal candidate will have minimum six months of customer service experience, hotel experience is highly preferred.
Classification: Full-Time
Shift pattern: Open availability, am, pm, including overnight shifts, holidays and weekends are required.
Here's what you'll do during a typical day:
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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