Customer Success Specialist, Renewable Energy Software
At a glance
Mid-level Customer Success role at UL Solutions. Ansoain/Antsoain, Navarra, Spain.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Run renewals for renewable software accounts, ranking work by renewal timing, recurring revenue, customer health and risk
- Review customer usage and subscription history early, then propose renewal options suited to their needs
- Prepare renewal quotes and shepherd approvals and processing, escalating complex agreements to senior or partner teams
- Keep account risks, activities, forecasts and renewal details current in CRM and customer success systems
- Spot opportunities for more users, software, data or complementary renewable solutions, and share customer feedback internally
What you bring
- A bachelor’s degree or equivalent relevant experience
- Strong English and clear written, spoken and presentation skills, with sound relationship and organizational abilities
- Comfort with Microsoft Office, including Excel, and prior use of CRM software
- A careful, analytical approach to balancing competing work against deadlines
Who this fits
This mid-level role suits someone who can manage customer renewals independently while bringing in senior or cross-functional support for unusual agreements. Experience in renewals, account management or a related B2B software role is preferred, along with familiarity with SaaS subscriptions and commercial terms.
From the employer
The Customer Success Specialist drives retention, renewals, and expansion across UL Solutions’ renewable digital software portfolio, including Openwind, Windnavigator, Windographer, HOMER Front, the Renewable Asset Monitoring Platform (RAMP), and wind resource data. Working with Customer Success, Sales, and subject matter experts, this role serves as a trusted customer advocate, manages competing priorities in a high-volume environment, and supports sustainable customer relationships and recurring revenue growth.
- Manage the end-to-end renewal process for the renewable digital software portfolio, prioritizing accounts by renewal date, annual recurring revenue, customer health, and risk.
- Engage customers well before subscription expiration, review usage and subscription history, assess risks, and recommend renewal options aligned with current and future needs.
- Prepare renewal quotes and coordinate their approval, execution, and processing in accordance with UL Solutions policies and procedures.
- Handle standard renewals independently and engage senior or cross-functional resources for complex or non-standard agreements.
- Maintain accurate customer activities, risks, opportunities, forecasts, and renewal information in CRM and customer success systems.
- Identify qualified expansion opportunities, including additional users, software, data offerings, and complementary renewable solutions.
- Collaborate across Customer Success, Sales, Product, Finance, Legal, and technical teams to resolve customer needs and deliver a coordinated experience.
- Share customer insights and market feedback with relevant teams and participate in customer events, departmental meetings, and industry groups as required.
- Perform other duties as directed.
Required:
- Bachelor’s degree or equivalent relevant experience.
- Excellent written, verbal, presentation, relationship-management, and organizational skills; strong English proficiency is required.
- Analytical, detail-oriented approach with the ability to manage multiple priorities in a deadline-driven environment.
- Proficiency in Microsoft Office, including Excel, and experience using CRM software.
Preferred:
- One to two years of experience in renewals, sales, account management, customer success, sales operations, or a related customer-facing B2B software role.
- Working knowledge of SaaS business models, including annual recurring revenue, subscriptions, pricing, discounts, and contract terms.
- Experience with quoting, forecasting, contract management, or customer success tools.
- Self-motivated, adaptable, and interested in developing commercial and negotiation expertise.
Nice to have:
- Experience with renewable energy digital solutions and B2B SaaS renewals.
- Experience working with senior customer contacts and cross-functional teams.
- Demonstrated success supporting software retention, renewals, adoption, or account growth.
Not this one either?
Claude or ChatGPT reads the other 93,771 for you.
Get better matches →
