Customer Success Specialist
Cobre Open · verified Oct 22, 2026 At a glance
Mid-level Customer Success role at Cobre. LATAM.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle customer questions through the main service channels and help users and corporate clients with product-related requests
- Work with Customer Experience to find and fix issues, then follow each customer’s case through to resolution
- Serve as the assigned customer’s resolution lead, coordinating between the customer, KAM, operations and technology
- Review customer needs and touchpoints, document interactions, and use data to improve the experience
- Help roll out system updates and improve the processes and tools used to support customers
What you bring
- You have worked on improving or managing customer experience
- You can use SQL to work with databases and Postman to test APIs
- You have basic programming knowledge and familiarity with New Relic, Simetrik and Snowflake
Who this fits
This role suits someone comfortable resolving customer issues while coordinating across teams. Fintech, technology or payments experience is a plus.
From the employer
What is Cobre and what do we do?
Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.
We enable instant business payments—local or international, direct or via API—all from a single platform.
Built for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency. From real-time payments to automated treasury, we turn complex financial processes into simple experiences.
Cobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.
We are building the enterprise payments infrastructure of Latin America!
What we are looking for:
As a Customer Success Specialist, you will be responsible for providing support to users and/or corporate clients through the main customer service contact channels, delivering the requested information and offering assistance related to our products. You will also maintain constant communication with the leader to ensure proper alignment of objectives.
What would you be doing:
- Collaborate with the Customer Experience team to identify and resolve issues affecting customers.
- Use tools and technologies to analyze data and enhance the customer experience.
- Support new features and improvements in our systems.
- Contribute to the continuous improvement of our processes and technological tools.
- Act as the single point of resolution for the assigned customer and serve as an intermediary between the KAM, the customer, operations, and technology.
- Conduct in-depth analysis of customer needs and preferences.
- Provide continuous follow-up and swift issue resolution.
- Document all interactions to personalize future communications.
- Understand and map out the companies' touchpoints.
What do you need:
- Previous experience in roles related to customer experience improvement and management.
- Basic knowledge of programming.
- Experience in SQL for database management and manipulation.
- Experience with Postman for API testing.
- Familiarity with New Relic for application monitoring.
- Knowledge of Simetrik and Snowflake.
- Preferably with experience in fintech, technology companies, and/or payments.
- Excellent teamwork skills.
- Ability to collaborate effectively with different teams and areas within the company.
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