Customer Solution Specialist
West Caldwell Full-time Mid-level Solutions & Sales Engineering
At a glance
Mid-level Solutions & Sales Engineering role at Fa Eugx Saasfaprod1. West Caldwell · full-time.
Pay not stated
RoleSolutions & Sales Engineering
SeniorityMid-level
LocationWest Caldwell
EmploymentFull-time
PostedSep 15, 2026 · 2w ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Handle product and installation orders arriving through customers, sales staff, phone, email, or fax
- Check order details, customer history, inventory levels, and vendor product availability before processing
- Track open orders and keep outside sales teams informed about changing delivery status
- Request vendor pricing, prepare quotations, and follow up with customers or sales contacts
- Verify incoming products, assign inventory costs, and move stock between branches when requested
What you bring
- A high school diploma or at least four years of prior experience
- Working knowledge of Word, Excel, and Outlook
- Clear written and spoken communication, backed by strong analysis and problem-solving ability
- A collaborative, customer-focused approach with follow-through on commitments
Who this fits
You’ll suit a mid-level customer support role centered on orders, quotes, inventory, vendors, and customer communication. The position is based in West Caldwell, United States, and includes phone, filing, faxing, email, and other office work. It also favors someone comfortable building relationships, learning quickly, and contributing to change and innovation.
From the employer
CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:
- Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
- Processing customer orders accurately and timely.
- Researching customer order history and reviewing inventory for availability.
- Maintaining and updating customer files.
- Following up on orders in progress and communicating order statuses with outside sales staff.
- Interacting extensively with vendors and customers.
- Performing product research through contact with our vendors.
- Obtaining pricing on purchases, generating and following up on quotes.
- Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
- Verifying accuracy of order when receiving vendor products.
- Allocating cost of inventory to orders.
Transferring stock to other branches upon request.
- High School Diploma and/or at least four (4) years of previous experience.
- Experience with Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Leadership acumen.
- Positive team spirit.
- Entrepreneurial and customer focus.
- Learning agility.
- Ability to deliver what is promised.
- Drive for change and innovation.
- Ability to build relationships through collaboration.
- Paid training.
- Medical, Dental, and Vision insurance.
- Life insurance.
- Employer-paid Short- and Long-Term Disability insurance.
- 401k with company match.
- Tuition reimbursement.
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