Customer Solution Specialist
Carol Stream Full-time Mid-level Solutions & Sales Engineering
At a glance
Mid-level Solutions & Sales Engineering role at Fa Eugx Saasfaprod1. Carol Stream · full-time.
Pay not stated
RoleSolutions & Sales Engineering
SeniorityMid-level
LocationCarol Stream
EmploymentFull-time
PostedJul 8, 2026 · 2mo ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer customer questions by phone, email, and other channels while keeping responses timely and professional
- Prepare quotes using product details, pricing, and lead-time information, then verify availability and delivery schedules
- Enter, review, and update orders accurately in the ERP or order-management system
- Check stock levels, explain expected lead times, and provide customers with technical and product guidance
- Record customer interactions, process RGA and credit requests, and coordinate resolutions with other departments
What you bring
- An associate or bachelor's degree, or at least four years of previous experience
- Working experience with Word, Excel, and Outlook
- Strong written and verbal communication paired with analytical problem-solving ability
Who this fits
This role suits a customer-focused specialist who enjoys solving product, pricing, order, and delivery questions directly with customers. You should be comfortable collaborating across departments, learning quickly, building relationships, and pursuing process improvements. The position is based in Carol Stream, United States.
From the employer
Position SummaryWe are seeking a friendly, professional, and customer-focused Customer Solution Specialist to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional support, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a passion for helping others. Key Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels.
- Provide accurate customer quotations based on pricing, lead times, and product specifications.
- Enter customer orders into the ERP or order management system accurately and efficiently.
- Verify product pricing, availability, and delivery schedules.
- Provide Technical support and product information to customers.
- Perform stock and inventory checks to confirm product availability and communicate expected lead times.
- Resolve customer Inquiries in a timely and professional manner.
- Accurately document customer interactions and maintain customer records.
- Process RGA and credit request.
- Review and updated orders as needed.
- Provide product and technical information to customers.
- Collaborate with other departments for customer inquiry resolution.
- Meet or exceed customer satisfaction, response time, and performance goals.
- Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
- Experience with Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Positive team spirit.
- Entrepreneurial and customer focus.
- Learning agility.
- Drive for change and innovation.
- Ability to build relationships through collaboration.
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