Customer Info Solutions Specialist 1

CPS Energy cpsenergy.com Open · verified Sep 29, 2026

San Antonio Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at CPS Energy. San Antonio.

Pay not stated

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationSan Antonio

PostedSep 28, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Send initial alerts and keep customer-facing teams updated on major electric and gas events through resolution
Coordinate with System Operations and company teams to share timely, accurate updates with leaders and customer-facing staff
Explain complex issues, outage details, and emerging patterns to internal teams and external customers, including through social media inquiries
Take assigned actions in weather-event plans through completion and help identify trends that could prevent escalations

What you bring

A high school diploma or GED is required
You can communicate clearly in writing and conversation with colleagues, leaders, and customers
You can work under pressure with a team and show initiative as new tasks arise
You are familiar with Microsoft Office tools for documents, spreadsheets, databases, email, and scheduling

Who this fits

This role suits someone comfortable coordinating urgent updates across departments and communicating with customers at different organizational levels. You’ll work a flexible rotating schedule that can include days and nights in a 24/7/365 operation. The work is primarily sedentary, with occasional walking or standing, and may involve travel to meetings or training.

From the employer

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Deadline to apply: October 6, 2026 11:59pm

Pay Grade

Qualifications may warrant placement in a different job level.

Position Summary

The Customer Information Solutions Specialist (CISS) will be part of a 24/7/365 organization and is responsible for providing support between System Operations and various customer facing roles, primarily but not limited to emergency electric and gas events. The CISS will be responsible for providing detailed reporting updates on impactful, major and emergency events to Customer Strategy, Corporate Communication, Government Relations, Gas, Electric Delivery Services, Energy Supply, Products & Services, and any other customer escalation across the company. Updates will follow the Situational Awareness defined communication strategy standards. In addition, the CISS will be responsible for initial alert notifications and provide updates until resolved and be the liaison between System Operators and Call Duty Leadership, including identifying and communicating trends to prevent escalations. The CISS must be comfortable in communicating at all levels of management within various departments and external customers.

Tasks and Responsibilities

Position will work a rotational schedule to include but not limited to day and night rotation, day-run, night-run, etc. Schedule will be formulated based upon Business Unit needs
Ability to work flexible schedules as needed, 24/7/365 (e.g. day and night rotation, day-run, night-run, etc)
Responsible for reporting and updating various emergency electric or gas events
Participate in collaborating with other departments to identifying, reporting and updating various emergency electric or gas events
Participate in identifying, analyzing and communicating effectively with customers, internally and externally regarding complex problems and issues, to include social media inquiries and planned/unplanned outage information
Participate in collaborating with System Operations to communicate updates to leadership & customer facing roles (e.g., Customer Service, Government Relations, Military Accounts, Key Account Management (KAM), Corporate Communications, Community Engagement, and other areas as needed)
Participate in obtaining requested information from leadership in a timely and accurate manner
Ability to identify possible trends to prevent escalations
Responsible to participate in Weather Event strategy and be responsible until completion for assigned tasks
Ability to learn and easily navigate key outage system reporting tools, including NetCadOps, ITOA, Focal Point, etc.
Ability to learn and leverage collaboration tools to effectively manage & communicate (Microsoft Teams, WebEx, etc.)
Hold skills to effectivity communicate verbally and in writing to all levels of the CPS Energy organization and external customers
Ability to work with a diverse group of individuals in a fast-paced environment
Participate in other duties as assigned and support other groups as needed (Walk-In Centers, Community Events, System Operations, Workforce, peers, etc.).

Minimum Skills

Minimum Knowledge and Abilities

Ability to communicate trends as necessaryAbility to work as part of a team under pressure with supervisionMust demonstrate initiative to volunteer and/or assist with projects and other tasks that ariseDemonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner while working with a diverse workforce and various environmentsHave communication skills to interact with peers and staffEffective listening skills to ensure understanding of directions and communicate problems to co-workers and managementAbility to learn time management skillsMust possess effective verbal and written communication skillsBe familiar with and/or have experience working with the following: Microsoft Office Package including not limited to word processing, spreadsheets, database, electronic mail and schedulingDemonstrate a positive attitude

Preferred Qualifications

Experience in working with the following: SAP, ITOA, NetCadOps, Focal Point, CPS Energy Outage Maps
Bachelor’s degree in business, Engineering or related fields
Experience in Customer Service or Electric Grid System Operations or Utility Industry

Competencies

Building and Supporting TeamsDemonstrating InitiativeCommunicates EffectivelyDelivering High Quality WorkInteracting with People at Different Levels

Minimum Education

High School Diploma or GED Equivalent

Required Certifications

Working Environment

Indoor & outdoor work, operating comp, manual dexterity, talking, hearing, repetitive motion. Use of personal comp equip, phone, multi- functioning printer & calculator. Ability to travel to & from meetings, training sessions or other busi-related events.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.