Account Manager
At a glance
Manager-level Account Management role at Expeditors. Columbus · full-time · no salary stated · we estimate $90,000–$145,000.
Expeditors has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Grow and protect a global customer relationship by finding new business and retaining existing accounts
- Spot the customer’s operational needs across regions and teams, then coordinate service to meet them
- Lead customer reviews and workshops that track KPIs and identify ways to create value or reduce costs
- Bring Expeditors leaders and product teams together to shape relevant solutions for the customer
- Coordinate service expectations across strategic accounts and act as the customer’s main liaison
What you bring
- At least three years in Expeditors or the industry, plus hands-on business development experience
- Business education or an equivalent qualification, with knowledge of Expeditors services and operating systems
- Proficiency with MS Office and CRM tools, backed by strong presentation and project management skills
- Analytical, problem-solving and interpersonal strengths, with the ability to meet KPI expectations
Who this fits
This role suits someone who can lead global account growth while coordinating customer needs across teams and regions. The position is onsite in Columbus.
From the employer
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Develop, maintain, and manage Expeditors world-wide activity with one of our industry-leading, top global customers to achieve optimum business retention and development. Ensure that customer's cross-functional and geographical operational requirements are proactively identified and serviced. Act as the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, your industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customer that drive further collaboration between Expeditors and the customer with a focus on value creation and cost reduction as measured through business intelligence. Drive alignment and co-collaboration efforts in multiple geo’s to identify customer’s top supply chain priorities and challenges. Work with Expeditors senior executives and product & geo management to create value-add solutions that are timely and relevant to the customer’s ecosystem. Increases Expeditors' revenues and profitability through providing enhanced valued-added service.
SCOPE OF POSITION
To create a unique Expeditors customer experience through total ownership of and accountability to:
- Understand global customers’ profile, needs and expectations.
- Retain existing business and continuous pursuit of global business development.
- Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.
- Lead the Quality Business Review process with the customer and internal stakeholders to ensure customer loyalty and KPI performance reporting standards.
- Serve as the liaison between the customer and Expeditors to help build and solidify the business partnership between the two companies.
- Manage the customer service responsibilities and expectations of multiple strategic accounts ensuring business continuity with each customer.
- Act as the face of Expeditors and represent the culture and professionalism at all times with each customer.
REPORTING STRUCTURE
Customer Retention and Development Manager
- University or equivalent business qualifications
- Minimum 3 years Expeditors or industry experience
- Proven work experience in business development
- Knowledge of Expeditors products and services
- Knowledge of required Expeditors operating systems
- Proficient in MS Office and CRM software
- Strong presentation skills
- Proven project management skills
- Strong analytical skills
- Ability to perform and meet KPI requirements
- Proven problem solving and interpersonal skills
- Charismatic with an ability to connect
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
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