Partner Solutions Specialist, Car

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Partner Solutions Specialist, Car

Introduction to team

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

The Partner Solutions Specialist, Car is an individual contributor technical operations role that supports the team powering car rental offers on the Expedia Group platform. You will help grow and protect the health of car rental supply through its full life cycle, investigating issues and performing root cause analysis while working closely with partner teams, car rental suppliers and other stakeholders.

This role is based in Gurgaon, India and works within a 24/7 global coverage model: you will work night shifts on four weekdays and one weekend day each week.

In this role, you will:

• Investigate car rental issues on Expedia Group sites and perform root cause analysis through to resolution, reducing errors and protecting the health of existing supply
• Configure new car rental content and test it thoroughly to support new feature and product launches
• Provide escalation support to teams on site content, capabilities and performance, and maintain working relationships with business-critical partner teams
• Find opportunities to improve operational efficiency through step-by-step improvements to tools and processes
• Document processes and maintain team knowledge articles
• Collect and analyze data to support projects and key initiatives, and provide regular and as-needed reports for internal and external partners

Experience and qualifications

• You have at least 2 years of relevant experience in a technical or technical operations role
• You have proficient problem-solving and analytical skills with strong attention to detail
• You can create, modify and run Structured Query Language (SQL) queries
• You communicate clearly with stakeholders, tailoring technical and complex information to your audience in person and through digital channels
• You set and keep to priorities in a fast-paced environment, work well in diverse groups and independently, and take initiative
• Preferred: You can interpret information in Amadeus or Titanium, and have experience with Extensible Markup Language (XML), programming or artificial intelligence (AI) tools

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.