Customer Experience Account Manager
At a glance
Manager-level Account Management role at Enviri Corporation. Norcross · full-time · $65,000–$70,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Own customer relationships across your territory and review account results against quota and roster measures
- Run customer business reviews, sharing account insights with relevant internal teams
- Protect renewals and grow accounts by quoting services, resolving concerns and spotting expansion opportunities
- Track account health and manage profiles, contracts, receivables and new-account onboarding
- Coordinate order fulfillment, service issue resolution, pricing, invoices and service-level commitments
What you bring
- A business, environmental science or marketing degree, or equivalent experience
- At least three years in customer service or account management, or five with a high school diploma
- Strong communication, analytical and organizational skills, plus Microsoft Office and CRM proficiency
Who this fits
This manager-level account role suits someone who can balance retention, account growth and operational follow-through. You’ll work from a hybrid location in Norcross and should be willing to travel up to thirty percent.
From the employer
Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
The Customer Experience Account Manager (CXAM) serves as a strategic commercial liaison aligned with the sales team to proactively manage customers within a designated territory. This role is pivotal in delivering Clean Earth’s best-in-class service experience, fostering long-term partnerships, and driving customer growth. The CXAM is accountable for mitigating churn, expanding share of wallet, and ensuring customer satisfaction through proactive engagement and data-driven insights.
Primary Responsibilities (Essential Functions):
Customer Relationship Management Serve as the primary relationship owner for assigned territory accounts.
Engage with customer to understand their needs/preferences and ensure we deliver accordingly as an organization.
Manage account performance against territory quota and roster metrics.
Conduct regular customer business reviews and present strategic insights cross-functionally.
Retention & Growth
Proactively reduce churn and identify opportunities to expand service offerings. o Quote accounts using the existing price book and strategic account approach. o Answer customer questions and address concerns in an effective and timely manner.
Operational Excellence Monitor account health through analytics and proactive engagement. Drive lifecycle management for profiles, contracts, AR status, and onboarding of new accounts. Collaborate with CX Specialists to ensure order completeness and fulfillment.
Cross-Functional Collaboration Partner with regional Territory Account Managers (TAMs) to generate new profiles and communicate approval status. Escalate service issues using the customer complaint tool and ensure closed-loop resolution. Support pricing alignment, invoice accuracy, and SLA adherence.
Reporting & Insights Generate actionable customer and performance reports to support operational and financial goals. o Track customer satisfaction and monitor account performance.
Leadership & Mentorship Mentor team members as assigned by management. o Lead team huddles and meetings as requested. Perform other related tasks as assigned.
Basic Required Qualifications:
Bachelor’s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience).
Minimum 3 years in customer service or account management (5 years with high school diploma).
Strong communication, analytical, and organizational skills.
Proficiency in CRM Microsoft Office Suite.
Willingness to travel up to 30%. Preferred Qualifications:
Preferred Qualifications:
Familiarity with regulatory frameworks such as RCRA, DOT, DEA, and OSHA
Experience with SalesForce.com or familiarity with a related CRM system and practices
Benefits: Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more. In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law
Not this one either?
Claude or ChatGPT reads the other 91,603 for you.
Get better matches →
