Intern, Client Success Management

Ensign InfoSecurity Open · verified Oct 22, 2026

Singapore Full-time Junior Customer Success

At a glance

Junior Customer Success role at Ensign InfoSecurity. Singapore · full-time.

Pay not stated Customer Success salary

RoleCustomer Success

SeniorityJunior

LocationSingapore

EmploymentFull-time

PostedSep 10, 2024 · 2y ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Help onboard new clients by organizing SOW requirements, kickoff meetings, minutes, records, progress, and requests
Coordinate recurring and ad-hoc meetings for existing clients, then document outcomes and follow-up items
Support project administration and help draft monthly reports with relevant client context
Record bi-weekly CSM meetings and maintain SOPs, client profile sheets, and other team documentation
Review client feedback and extract logs to surface process improvements and recurring issues

What you bring

Availability for the 2025 intake, with a longer internship preferred
Careful meeting documentation and record maintenance across client and internal work
Interest in improving processes through feedback, best-practice documentation, and SOP creation

Who this fits

This junior internship suits someone who wants hands-on exposure to client onboarding, ongoing account coordination, project support, reporting, and CSM operations. You will work closely with CSMs on meetings, documentation, client requests, feedback, and log extraction. The role is based in Singapore.

From the employer

Ensign is hiring !

This position is for 2025 intake. Longer internship preferred.

Key Responsibilities:

Onboarding of New Client, to assist CSM in:
- Consolidating contractual requirements (SOW)
- Scheduling and coordinating kick-off meetings (both internal and with client)
- Minutes taking
- Assist to maintain accurate records, tracking progress and client requests

Existing Client, to assist CSM in:
- Scheduling and coordinating monthly/ad-hoc meetings
- Minutes taking
- Assist to maintain accurate records, tracking progress and client requests
- Assist in project management matters
- Assist in monthly report drafting and contextualizing

CSM Team, to assist team in:
- Attending CSM bi-weekly Cadence as the minutes writer to have a better understanding of CSM work
- Updating of existing CSM team’s documents (SOP, Client Profile Sheet)
- Identifying and suggest improvements to the current CSM’s team processes, before assisting in documenting best practices and creating SOP
- Collecting client’s feedback to identify common issues and opportunities for enhancing existing process
- Log extraction for specific clients