Client Success Manager (ASC – Revenue Cycle Management)
At a glance
Mid-level Customer Success role at calpionplutus. Dallas · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for ASC clients throughout onboarding, implementation, and ongoing engagement
- Coordinate operations, coding, billing, AR, and delivery teams to keep RCM work accurate and timely
- Review Days in AR, collection rates, denials, and reimbursement patterns to guide client performance
- Run client meetings and QBRs while pursuing retention, satisfaction, upsell, and cross-sell opportunities
- Improve ASC RCM workflows and support compliance with CMS rules, payer contracts, and regulatory requirements
What you bring
- A bachelor’s degree in a related area, or equivalent professional experience
- Five to seven years in RCM, including direct work with ASC or surgical billing
- Working knowledge of ASC billing, CPT and HCPCS coding, payer rules, and compliance
- Client relationship experience with U.S. healthcare providers and payer systems
Who this fits
You’ll suit this role if you can manage several healthcare clients while translating ASC billing, coding, reimbursement, and denial issues into action. Expect collaboration with onshore and offshore teams and travel tied to client or business needs. The role centers on client ownership, delivery quality, revenue improvement, and stakeholder communication.
From the employer
About Plutus Health Inc.:
Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC 2 Certification, serving 1,000+ healthcare providers across the U.S. We specialize in delivering scalable, tech-enabled solutions to improve financial performance for healthcare organizations.
Recognized as an Inc. 5000 fastest-growing company and ranked in the SMU Cox 100 (3 consecutive years), Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform.
Job Description
The Client Success Manager – ASC (Ambulatory Surgery Center) will be responsible for managing and growing client relationships within the ASC segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.
This role requires a strong understanding of ASC billing, surgical procedures, coding (CPT/HCPCS), payer guidelines, and reimbursement models specific to outpatient surgical settings. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue optimization.
RESPONSIBILITIES:
- Act as the primary point of contact for ASC clients
• Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
• Collaborate with operations, coding, billing, and AR teams to ensure accurate and timely RCM delivery
• Provide subject matter expertise in ASC billing, coding, payer requirements, and reimbursement methodologies
• Monitor and analyze KPIs (Days in AR, Net Collection Rate, First Pass Resolution Rate, denial rates, reimbursement trends)
• Lead implementation and transition processes, ensuring smooth onboarding of new ASC clients
• Conduct regular client meetings and Quarterly Business Reviews (QBRs)
• Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
• Partner with onshore and offshore teams to ensure service quality and performance outcomes
• Act as a client advocate, ensuring expectations are met and exceeded
• Identify process improvements and optimization opportunities within ASC RCM workflows
• Support business development by providing insights on ASC client needs and market trends
• Ensure compliance with CMS guidelines, payer contracts, and ASC-specific regulatory requirements
• Travel as required based on client and business needs
IDEAL SKILLS WE ARE SEEKING:
- Strong expertise in ASC / Outpatient Surgery RCM processes
• In-depth knowledge of CPT, HCPCS coding, and surgical billing workflows
• Strong understanding of payer contracts, reimbursement methodologies (fee schedules, bundled payments)
• Excellent client relationship and stakeholder management skills
• Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
• Proven ability to manage multiple clients and projects simultaneously
• Excellent communication, presentation, and interpersonal skills
• Experience working with offshore delivery teams
• Self-driven, detail-oriented, and highly organized
REQUIRED QUALIFICATION
- Bachelor’s degree in a related field or equivalent experience
• 5–7 years of experience in Revenue Cycle Management, with direct exposure to ASC / surgical billing
• Strong knowledge of ASC billing, coding (CPT/HCPCS), payer guidelines, and compliance
• Experience managing client relationships in a healthcare/RCM environment
• Experience working with U.S. healthcare providers and payer systems
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