Technical Account Manager
At a glance
Manager-level Account Management role at Endex. New York · full-time · no salary stated · we estimate $90,625–$166,875.
Endex has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Keep each customer’s technical plan current, including architecture, integration dependencies, operating risks and priorities
- Bring support, engineering and customer IT together during escalations, with clear owners, timelines and updates
- Turn technical developments into customer impact and practical next steps
- Review repeat incidents, system health and planned changes to help customers run Endex reliably after launch
- Create support runbooks and record resolutions for future use
What you bring
- You’ve owned technical customer relationships or escalations with business accounts
- You can investigate systems and question diagnoses that leave important gaps
- You can discuss APIs, identity and integration dependencies with customer IT, then turn technical risk into an account plan
Who this fits
This suits someone who can stay clear and composed when customer situations are urgent or uncertain, while keeping internal responders and customer stakeholders aligned. The role is based in New York City and requires in-person work five days a week.
From the employer
Who We Are
Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.
About the Role
Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person
We're looking for someone who can be a trusted technical partner to customers running Endex in important workflows.
As a Technical Account Manager at Endex, you'll own the ongoing technical relationship for established customers. You'll coordinate escalations, maintain technical account plans and help customers operate Endex reliably after launch, partnering with support engineers on diagnosis and FDEs on integration work.
Your Key Responsibilities
Own the Technical Account Plan: Maintain a shared view of architecture, integration dependencies, operating risks and the customer's technical priorities.
Coordinate Complex Escalations: Bring support, engineering and customer IT together with clear owners, timelines and communication.
Communicate Clearly: Translate technical updates into customer impact and next steps.
Run Proactive Reviews: Review recurring incidents, system health and upcoming changes so customers can operate Endex reliably after launch.
Improve Support Practice: Build runbooks and capture durable resolutions.
What We're Looking For
Enterprise Support Experience: You've owned technical relationships or escalations for business customers.
Technical Depth: You can investigate systems and challenge an incomplete diagnosis.
Composure: You communicate clearly during urgent or ambiguous situations.
Strong Coordination: You keep internal responders and customer stakeholders aligned.
Enterprise Technical Judgment: You can discuss APIs, identity and integration dependencies with customer IT teams while translating technical risk into a clear account plan.
Nice to Have
Experience with regulated customers
Incident coordination experience
Familiarity with APIs and enterprise authentication
Full-Time Benefits
Health & Dental Insurance
Monthly Wellness Stipend
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