Technical Account Manager
At a glance
Manager-level Account Management role at Qualys. New York · full-time · $100,000–$150,000 OTE.
growthroles summary, based on the employer's posting.
What you'll do
- Guide enterprise customers through post-sale work, covering product support and technical questions across their accounts
- Spot potential follow-on business and relay customer needs to product, marketing and engineering teams
- Explain technical and business issues to customer contacts, from senior executives to frontline technical staff
- Present the product in both detailed and executive-facing settings, and respond to customer questions
- Attend industry conferences and seminars as part of your territory responsibilities
What you bring
- You bring five to seven years of relevant experience and a bachelor’s degree or equivalent background
- You understand security and compliance areas such as vulnerability management, cloud security or another listed field
- You communicate clearly in presentations, email, RFP responses and written reports
- You can travel across your assigned sales territory
Who this fits
This role suits someone comfortable supporting enterprise accounts after the sale and working with both technical users and business leaders. It combines account support with identifying new business opportunities and sales presentations. Travel throughout the sales territory is part of the job.
From the employer
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
Responsibilities:
- Provide product and technical support for assigned accounts
- Identify and develop potential new business opportunities
- Convey customer requirements to Product Management, Marketing and Engineering teams
- Provide functional and technical support to customers
- Respond to customer questions on technical and business related issues
- Deliver high-level and detailed sales presentations
- Responsible for attending conferences, seminars, etc
Qualifications:
- Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
- Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
- Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
- Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
- Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
- 5-7 years relevant experience
- Bachelor degree or equivalent experience
- Excellent written and oral communication skills
- Able to travel throughout sales territory
- 'Big 4' or similar consulting experience a plus
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The salary range for this position is $100,000 - $150,000 [OTE] per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects both base salary and incentive compensation but does not include potential equity grants. We also offer a comprehensive and highly competitive benefits package.
Qualys is an Equal Opportunity Employer, please see our EEO policy.
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