Annual Reporting Account Manager
At a glance
Mid-level Account Management role at Emperor. Riyadh.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Keep clients updated, respond to requests, and escalate issues when delivery timing or needs require it
- Maintain agendas, contact reports, timelines, proposals, cost estimates, and project plans for client work
- Coordinate internal teams and resources so projects across communication disciplines run smoothly
- Track campaign deliverables and results, documenting performance accurately for client accounts
- Spot account-growth opportunities and help shape strategies that improve client satisfaction
What you bring
- You have agency experience delivering client projects, including digital work
- You have participated in business development or helped identify opportunities within client accounts
Who this fits
You’ll suit an account manager who is responsive, detail-oriented, and comfortable supporting senior colleagues across client communication and project delivery. The role is based in Riyadh and reports to a Senior Account Manager. It fits someone who can coordinate internal teams while building reliable client relationships.
From the employer
About Us
Emperor is a leading, full service corporate communications agency. Proudly independent and with a long heritage of nearly 30 years we are well known in the world of reporting but now in London over 50% of our work is in other areas. These include brand, employee engagement, campaigns, digital (including websites) and moving image and content production. We have a wide range of mainly B2B clients – ranging from large FTSE 100 clients to smaller clients such as regional law firms.
What makes Emperor a great place to work springs from the fact that we are employee-owned. This means employees have a strong voice in how we are run. We have retained our commitment to hybrid working and flexible working hours. Our culture is fair and based on trust, with a good work and home balance.
The Role
Reporting to a Senior Account Manager, this role is focused on:
• Supporting day-to-day client communication, ensuring clear, proactive updates and maintaining strong relationships with clients.
• Assisting in the delivery of projects across multiple communication disciplines, ensuring that client needs and expectations are met effectively.
• Building trust with clients by being reliable, responsive, and detail-oriented, contributing to a positive client experience.
• Collaborating with more senior team members to develop and manage timelines, budgets, and project plans to ensure efficient project execution.
You’ll be responsible for assisting in the management of accounts, ensuring that client communications and projects are handled efficiently, and supporting account growth by identifying opportunities for enhancing client satisfaction.
Success is measured by your ability to provide excellent client service, contribute to the smooth delivery of projects, and actively support the growth of client relationships.
Your role is pivotal in ensuring clients feel valued and their needs are met, while also contributing to the overall success of the accounts you manage.
Responsibilities
• Act as a point of contact for clients, ensuring consistent communication and a high-quality client
experience.
• Support senior team members in managing day-to-day client requests, escalating when necessary to
ensure client needs are met on time.
• Assist with developing and maintaining client project documentation, including agendas, contact reports, and timelines.
• Work closely with internal teams to ensure smooth project execution, helping to coordinate resources
and resolve any issues that arise during the delivery process.
• Assist in preparing client proposals, cost estimates, and project plans under the guidance of senior team members.
• Help track and report on the performance of client campaigns, ensuring key deliverables are met and
performance is documented accurately.
• Support the identification of new opportunities within existing client accounts, providing assistance in
developing strategies for account growth.
• Collaborate with colleagues to ensure knowledge sharing and best practice across the agency.
It’s a bonus if you have
Worked in agency where you have worked on client projects inc digital, as well as had involvement in business development.
Next Steps
If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck!
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
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