Senior Key Account Manager - Groceries
At a glance
Senior Account Management role at Delivery Hero. Riyadh · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow a grocery account portfolio by finding expansion opportunities and developing strategic plans
- Study competitor activity, marketplace changes, emerging trends, and unmet client needs
- Create monthly and quarterly business reviews, while tracking operational and non-commercial revenue results
- Lead sales projects and campaigns from planning through delivery, with defined KPIs
- Coordinate onboarding for shops and align internal stakeholders around consistent processes
What you bring
- Three to five years of experience across sales, operations, account management, or a related area
- Strong spoken and written communication, including proficiency with office tools
- You can negotiate, solve problems, and make sound decisions in account situations
Who this fits
This role suits a senior account manager who can grow a portfolio, protect partner relationships, and coordinate sales and operations work. You’ll work onsite in Riyadh and support other key account managers while leading internal projects.
From the employer
HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Key Activities:
Identifying opportunities to grow accounts based on the best practices and HS values.
Analyzing data and details to understand competitors, marketplace, emerging trends, and unmet client needs.
leading internal projects with specific KPIs that contribute to achieving the company targets.
Developing and implementing strategic plans to manage and grow your portfolio.
Understanding client needs and identifying new business opportunities within your portfolio.
Achieve your assigned non-commercial revenue targets besides maintaining operational metrics to improve the performance of your portfolio, which leads to profitability and sustainable growth.
Mitigate risks of partner churn by strategically planning.
Developing a high-class business review reports to your accounts on monthly and quarterly basis.
Supporting KAM teams to improve their performance and reach targets.
Communicating and coordinating with internal & external teams to deliver solutions.
Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
Leading internal projects and campaigns within the sales department from planning to delivery.
Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.
Follow daily operations relating to the job to ensure work continuity.
Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.
3-5 years in sales & operations, account management, or relevant experience.
Excellent oral and written communication skills (E.g. Office).
Problem solving & decision-making skills.
Negotiation Skills.
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