Key Account Manager - Automotive Refinish Coatings
At a glance
Manager-level Account Management role at Ejhp. South Africa.
Pay not stated Key Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Visit current accounts, handle their day-to-day needs and provide technical advice on product use
- Find new account opportunities, assess customer potential and gather dependable territory information
- Test products against competitors, then use the findings to shape brand plans and target-account selling strategies
- Plan weekly sales calls, demonstrate products and move prospects through the buying process
- Coordinate forecasts, inventory needs, customer complaints and supply issues with the relevant teams
What you bring
- You have sales experience in automotive refinish coatings and strong commercial and industry knowledge
- A related tertiary qualification is preferred, as is experience as a qualified spray painter or in a similar application role
Who this fits
This role suits someone with automotive refinish coatings sales experience who can combine account support with new-business development. Expect national travel of about three quarters of the time; Johannesburg is the preferred base.
From the employer
The Sherwin-Williams Company is looking for a dynamic, customer orientated Key Account Manager to support a rapidly growing part of our Automotive Refinish Coatings business in South Africa. The candidate will ideally be based in Johannesburg and will have an extensive knowledge of the Refinish Coatings market; be goal driven and have a strong commercial background.
The Key Account Manager is responsible for growing our market share by identifying and selling to prospective customers/target accounts.
ESSENTIAL FUNCTIONS:
Travel to existing customers, handle daily business and provide technical service and consultancy to them.
Search for and create new business opportunities in accordance with business needs, possibilities and capacity.
Collect reliable customer/territory information and estimate individual customer potential.
Conduct competitive product testing and comparisons to Sherwin-Williams and identify current competitors’ strengths and weaknesses and Sherwin-Williams’ competitive advantage.
Develop brand market development plan and obtain approval.
Develop a strategy to sell to target customers and identify items or product categories that require specific attention in support of this strategy.
Develop weekly selling plan and conduct sales calls accordingly, occasionally in conjunction with the Sales Manager.
Determine where customer is in the overall selling process and what steps are necessary to accelerate the process.
Conduct product demos to support the selling process.
Access product/technical information to support customers’ application requirements.
Complete required call and expense reports on a timely basis.
Identify products and quantities that must be carried in inventory to support customer needs and communicate this to servicing facility.
Manage forecasting with the customers and provide details to the business to ensure orders are placed via Supply Chain accordingly
Identify potential problems and work with the Sales Manager to resolve.
Handle customer complaints within lines of authority and manage the process to resolution.
Assist Sales Manager in resolution of product supply problems.
Positively represent and promote company, materials, solutions, service and other business benefits.
Creates and uses proper market knowledge.
Formal Education: Tertiary education in a related field is preferred.
Technical Knowledge Requirements: Sales experience in the Automotive Refinish Coatings market; Commercial and industry knowledge. Qualified spray painter or similar application experience preferred
Travel Requirements: This role will have a national travel requirement of +-75%
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