Specialist New Member Journey Marketing
Efuq Open · verified Oct 23, 2026 At a glance
Mid-level General Marketing role at Efuq. Las Vegas · full-time · no salary stated · we estimate $52,000–$61,500.
Efuq has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Welcome new members with purchase-related materials that build confidence and trust
- Call members around two weeks after purchase, then sell a welcome vacation and arrange the trip
- Give members written details on their call, trip dates and destinations, and online access timing
- Pass members smoothly to Quality Assurance and offer a vacation package when applicable
- Care for members and guests while completing assigned training and following company policies
What you bring
- You communicate clearly and confidently with members and guests
- You have basic knowledge of vacation ownership products
- You can solve problems resourcefully and use Voice and Clarity systems
Who this fits
This role suits someone who enjoys direct member service and vacation sales. It is based onsite in Las Vegas.
From the employer
Extraordinary People, Exceptional Benefits:
• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!
- Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
- Schedule a 14-day welcome call
- Sell a NMJ vacation and schedule vacation
- Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
- Provide seamless handoff to Quality Assurance team member
- If applicable, call members to offer a NMJ vacation package
- Provide outstanding customer care when interacting with members and guests
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
- Performs other related duties as assigned
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Excellent and confident communication skills
- Basic vacation ownership product knowledge
- Resourceful
- Problem Solving
- System knowledge with Voice and Clarity
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Understands the importance of delivering exceptional customer care
- Timeshare sales and marketing
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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