Principal Technical Account Manager

Technical Account Manager – Oracle Database

Technical Account Manager (TAM), combining strong Oracle Database expertise with customer relationship management, strategic account planning, and service delivery leadership. In this role, you will serve as a trusted technical advisor, helping enterprise customers improve database availability, performance, security, and operational efficiency across on-premises, cloud, and hybrid environments.

You will translate customer business priorities into actionable technical plans, coordinate Oracle teams, and oversee service commitments. The role requires technical judgment, clear communication, and ownership of customer outcomes—from proactive risk management and technology adoption to critical incident coordination and continuous improvement

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Key Responsibilities

• Customer relationship management: Build trusted relationships with database administrators, architects, IT leaders, and executive stakeholders. Understand their business objectives, technical environments, and operational priorities.
• Strategic account planning: Develop and maintain technical account plans, service roadmaps, and customer success plans with clear milestones, owners, and measurable outcomes.
• Service delivery and governance: Coordinate contracted service deliverables, track commitments and applicable service levels, and conduct regular operational reviews and executive business reviews.
• Incident and escalation management: Lead customer communication during critical incidents, coordinate support and engineering teams, track resolution activities, and drive follow-through on root cause analysis and preventive actions.
• Proactive database health management: Coordinate health checks, performance reviews, capacity assessments, and availability evaluations to identify risks and recommend improvements.
• Database lifecycle planning: Guide customers through database upgrades, migrations, patching, platform modernization, and cloud adoption, including readiness assessments and risk mitigation.
• Availability and recovery: Review high availability architectures, backup strategies, disaster recovery readiness, and recovery testing against customer recovery objectives.
• Security and governance: Advise on database security practices, access controls, encryption, auditing, and vulnerability remediation in collaboration with customer security teams.
• Technology adoption: Help customers evaluate relevant Oracle Database, OCI, automation, and AI capabilities based on business value and operational readiness.
• Customer advocacy: Represent customer priorities within Oracle, coordinate cross-functional resources, and communicate product feedback and recurring issues.
• Continuous improvement: Maintain account documentation, action registers, service dashboards, and technical recommendations that demonstrate progress and service value.
  

Required Database and Technical Skills

• Strong expertise in Oracle Database administration, architecture, troubleshooting, and lifecycle management, including Oracle Database 19c and familiarity with Oracle AI Database 26ai.
• Working knowledge of Oracle Multitenant architecture, including container databases, pluggable databases, provisioning, consolidation, and resource management.
• Experience with Oracle Real Application Clusters (RAC), Automatic Storage Management (ASM), Oracle Data Guard, and Active Data Guard.
• Strong database performance analysis and SQL tuning skills, including execution plans, indexing, optimizer statistics, wait events, AWR, ASH, and ADDM.
• Experience with RMAN backup and recovery, restore validation, disaster recovery planning, and recovery time and recovery point objectives.
• Knowledge of Oracle Exadata architecture, workload optimization, and operational considerations.
• Experience planning database migrations, upgrades, and patching using appropriate tools such as Data Pump, AutoUpgrade, GoldenGate, and Zero Downtime Migration.
• Familiarity with OCI database services, Oracle Autonomous AI Database, Exadata Database Service, and Exadata Cloud@Customer.
• Understanding of database security capabilities, including Transparent Data Encryption, privilege management, auditing, Oracle Data Safe, and Database Vault.
• Proficiency in SQL and PL/SQL, Linux/Unix fundamentals, and scripting or automation using Python, shell scripts, Ansible, or Terraform.

Modern Database Skills — Preferred

• Familiarity with Oracle AI Vector Search, vector embeddings, similarity search, and retrieval-augmented generation (RAG) use cases.
• Awareness of Select AI and natural language access to enterprise data.
• Understanding of JSON Relational Duality, modern SQL capabilities, and support for relational, JSON, spatial, and graph workloads.
• Knowledge of cloud database observability, infrastructure automation, and performance and cost optimization.
• Ability to assess the operational, security, and governance requirements of AI-enabled database solutions.

Technical Account Management Skills

• Strong stakeholder management, executive communication, presentation, and negotiation skills.
• Ability to explain complex technical issues through their business impact and recommended actions.
• Experience managing escalations, setting expectations, resolving conflicts, and maintaining customer confidence.
• Strong planning, prioritization, and coordination skills across multiple accounts or concurrent initiatives.
• Understanding of incident, problem, and change management practices, preferably aligned with ITIL.
• Ability to define and track service measures such as customer satisfaction, milestone completion, recurring incident reduction, and risk remediation.
• Demonstrated ownership, analytical thinking, and effective collaboration across distributed teams.

Qualifications

A bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience. Relevant experience in Oracle Database technologies and customer-facing technical account management, consulting, enterprise support, or service delivery is required. Oracle Database, OCI, and ITIL certifications are desirable.