Lead Principal Technical Account Manager
At a glance
Senior Account Management role at Eeho. Gurugram · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Build lasting ties with key customer contacts and understand their goals, stakeholders, infrastructure and technology plans
- Lead Oracle service delivery for customers, coordinating communication with sales and delivery teams
- Keep contracted work on track while managing delivery resources, contract margin targets, scope and risk
- Guide customer communications during major incidents and manage expectations through resolution
- Review service accounts with customers and surface leads for new work or contract renewals
What you bring
- Advanced technical and business capability in your area of specialization
- You can handle complex, unusual work and coach less experienced colleagues
- You can coordinate Oracle services across customers, sales and delivery teams
Who this fits
This senior role suits someone who can pair technical service delivery with customer relationship ownership. You'll also guide and coach more junior colleagues. The role is based in Gurugram, India.
From the employer
Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.
- Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
- Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
- Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
- Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
- Identify and submit delivery leads for new opportunities and contract renewals.
- Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
- Establish and maintain a delivery governance model with the customer at the management and executive levels.
- Perform scope and risk management.
- Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
- Conduct periodic Service Account Planning and Account Reviews.nt, providing assistance to others
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