Key Account Manager
At a glance
Mid-level Account Management role at Ecolab. 11 Locations · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Expand and retain business across the largest facilities-management partner account
- Manage existing partner-network accounts while moving additional business to Ecolab
- Respond quickly to customer challenges and operational changes across the relationship
- Coordinate with operations to train teams on account-specific best practices
- Handle mobilisation plans and help raise the service levels expected by the partner
What you bring
- At least four years in account management, sales or operations, preferably in B2B or services
- A record of managing major customers and contracts while delivering strong retention
- The ability to map decision-makers, build relationships and expand the partnership
- Strong communication skills in person, by phone and when presenting from account to board level
Who this fits
You’ll suit a customer-facing account leader who can grow a major partner relationship while dealing with operational complexity. The role reports directly to an Account Director and works closely with operations. Previous pest-industry experience is useful but not required.
From the employer
Key Account Manager – National FM Partner
Ecolab, Pest Division are looking for a Key Account Manager. The objective of this position is to develop, grow and retain business within our biggest FM partner, where we are Tier 1 supplier. It is also responsible for managing operational challenges, mobilisation plans and help driving the best in class service levels our partner expects. The position is a direct report to the Account Director.
Essential Duties and Responsibilities:
To network, migrate and grow the account base to Ecolab
Manage and grow existing accounts within the partner network
Develop and maintain strong customer elations where challenges and operational changes are acted upon quickly and efficiently
Work closely with operations to instil and train best practice for nuances across the account base
EXPERIENCE:
4 plus years of proven account management, sales or operations experience preferably in B2B and/or the service industry.
Able to demonstrate success and experience managing major account customers and contracts, particularly achieving high retention metrics.
Possess the ability to network, build an org chart and grow the partnership
Must be an excellent face-to-face and telephone communicator
Must have the ability to present at account through to board level
Previous pest industry experience is desirable
Every day, we make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers. For more information, please visit www.ecolab.com
Ecolab is an Equal Opportunity Employer, relying on the diversity of our workforce to drive innovation and growth.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
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