Inside Sales Representative
At a glance
Mid-level Account Executive role at Eastman. Kingsport.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Plan activity across your territory, reach out to prospects, and build rapport with current and prospective customers
- Screen incoming leads and pass account managers qualified opportunities that can support new business
- Contact current customers by phone and email to encourage additional purchases and address order or account issues
- Record customer interactions in the CRM, coordinate with colleagues, and use account information for analysis
- Share product value and commercial terms, forecast sales demand, and negotiate agreements through to close
What you bring
- A bachelor’s degree in business or a closely related subject is required
- Prior work in customer support or inside sales is an advantage, not a stated requirement
- You are persistent, curious, and motivated by selling
Who this fits
This role suits someone who can manage customer relationships and territory activity while creating qualified opportunities for account managers. You must already live in the Kingsport, Tennessee area.
From the employer
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
Role Profile
The Inside Sales Representative is responsible for day-to-day management and growth of their assigned customer base and territory. This individual will develop phone-based account and territory management plans, generate and support incoming sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers.
This position is open to candidates who are already based in the Kingsport, TN area.
Responsibilities
- Develop and utilize territory management plan
- Identify and cold-call prospects
- Support account managers in generating new business by creating and delivering qualified opportunities
- Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell
- Support, manage, and qualify incoming leads from all sources
- Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow-ups; and other account related issues
- Provide Voice of Customer feedback including product quality, performance and service issues and concerns
- Effectively leverage CRM for documentation, collaboration, and analysis
- Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms
- Provide ongoing sales demand forecasts
- Negotiate business to close including pricing, sales terms and other conditions
Qualifications
- BS/BA in business related discipline required
- Previous customer service or inside sales experience would be beneficial
- Experience with CRM and other sales systems and tools
- Traits: passion for selling, tenacious, Inquisitive
Eastman is an equal opportunity employer and is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.
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