Key Account Manager
At a glance
Manager-level Account Management role at DSV. Shanghai.
Pay not stated Key Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Manage senior relationships with strategic clients, keeping partnerships steady and supporting satisfaction and renewals
- Run annual agreements, RFPs, tenders, pricing reviews and negotiations through implementation and operational closeout
- Find more supply chain work within existing accounts across cross-border trucking, shuttle services, distribution and multimodal transport
- Coordinate with operations, pricing, compliance, customs and overseas teams to resolve exceptions and keep services stable
- Track customer needs and competitor moves, then prepare account reviews, volume forecasts and risk assessments
What you bring
- At least three years selling logistics services to key accounts
- A bachelor’s degree in logistics, international trade, supply chain, marketing or a related discipline
- Hands-on exposure to cross-border trucking, intermodal transport, project logistics and distribution
- Experience managing large projects, negotiating frameworks and bidding through RFPs
- You can use English in writing and conversation for internal and external communication
Who this fits
This role suits an experienced logistics account seller who can grow existing client business and manage complex projects. You’ll be based in Shanghai and work toward revenue, gross profit and growth targets.
From the employer
Job Req Number: 131700
Time Type: Full Time
Job Overview
This Key Account Manager role is a core strategic position focusing on large project management, key client relationship maintenance, and revenue growth. The incumbent will be responsible for managing top-tier key accounts, stabilizing existing business volume, and driving incremental growth via cross-border road freight (CBT), inter-modal solutions, distribution, and project logistics.
Key Responsibilities
1. Key Account Relationship Management
Maintain high-level client relationships with strategic customers across manufacturing, FMCG, electronics and industrial sectors. Ensure long-term partnership stability, high satisfaction and contract renewal rate.
2. Large-scale Project & Framework Management
Lead end-to-end management of customer annual framework agreements, RFP processes, tender bidding, contract negotiation, pricing review and project implementation. Oversee project delivery, issue handling and operational closing.
3. Business Growth & Volume Penetration
Dig into existing customer supply chain demands, expand business scope including cross-border trucking, inter-warehouse shuttle, domestic distribution and multi-modal transport. Continuously improve account penetration, shipment volume and profitability.
4. Cross-functional Collaboration
Closely cooperate with operation, pricing, compliance, customs and overseas teams to resolve operational exceptions, optimize transit solutions, and ensure stable service delivery.
5. Market & Competitor Analysis
Monitor industry trends, customer supply chain changes and competitor strategies. Provide regular account reviews, volume forecasting and risk analysis for commercial decision-making.
6. Performance Delivery
Achieve annual targets on revenue, gross profit and business growth, and support team commercial objectives.
Requirements
1. Bachelor’s degree in Logistics, International Trade, Supply Chain, Marketing or related disciplines.
2. Minimum 3 years of key account sales experience in logistics.
3. Solid exposure in CBT cross-border trucking, cross-border inter-modal transport, project logistics and distribution. Experience with international freight forwarders is preferred.
4. Proven experience in large project operation, framework negotiation and RFP bidding.
5. Strong high-level client communication skills, capable of maintaining long-term strategic cooperation.
6. Good cross-departmental coordination, problem-solving ability and result-driven mindset.
7. Proficient in both written and spoken English for internal & external communication.
Job Highlights
1. Stable key account portfolio with clear incremental growth potential.
2. Focus on strategic CBT cross-border road freight business with strong company support.
3. Standardized international working process and mature commercial system.
4. Clear career path in commercial and key account management.
DSV – Global transport and logistics
What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.
With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.
Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
Visit dsv.com and follow us on LinkedIn, Instagram and Facebook
#StartHereGoAnywhere #LifeAtDSV
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