Account Director
At a glance
Leadership Account Management role at Dexterra. Kelowna · full-time · CA$65,000–CA$75,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Lead housekeeping staff and oversee custodial service delivery across the assigned environment
- Grow account revenue and protect profitability while maintaining client relationships through reliable service
- Direct commercial janitorial contracts for government and public sector clients, balancing strategic oversight with daily operations
- Visit sites, audit service quality, and check that safety and service standards are followed
- Plan staffing and schedules, hire and train employees, and coach performance, including progressive discipline
What you bring
- At least two years managing a team in facility services or a related area
- Housekeeping experience in a hotel or camp setting
- Experience hiring, developing, retaining, and managing employee performance, including formal discipline
- Working knowledge of Microsoft Office 365, other software, and handheld computer devices
- A clear criminal record check is required
Who this fits
This director role suits someone ready to lead an on-site housekeeping team and manage client accounts in facility services. The position is based onsite in Kelowna, and you’ll need to pass a criminal record check.
From the employer
WHO ARE WE?
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities.
That’s something we’re truly proud of, Work That Matters, People Who Care.
WHAT’S THE JOB?
As an Account Director, you will lead a dedicated Housekeeping team and oversee the delivery of high-quality custodial services across a dynamic environment. Serving as the primary point of contact for the client, you will be responsible for ensuring exceptional service delivery, managing budgets, maintaining health and safety compliance, and driving operational excellence. By fostering strong partnerships with stakeholders and leading a diverse workforce, you will play a key role in creating a clean, safe, and welcoming environment for the faculty, staff, and visitors—while advancing your leadership career with Dexterra.
Key Responsibilities:
- Lead revenue growth and ensure profitability for assigned accounts
- Build and maintain strong client relationships through excellent service delivery
- Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
- Manage, mentor, and inspire on-site teams to achieve performance goals
- Identify and pursue new business opportunities to drive account growth
- Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
- Oversee resource planning, scheduling, and workforce optimization
- Recruit, onboard, and train team members to support operational success
- Ensure compliance with safety standards and quality assurance protocols
- Drive client satisfaction and long-term account retention
- Minimum of 2 years of management experience and directing a team in facility services or related field
- Experience in housekeeping at hotels or camps
- Proficiency in Microsoft Office 365 and other software applications
- Ability to effectively use hand-held computer technology
- Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline
- Strong communication skills with the ability to interact professionally with clients at all levels
- Ability to maintain excellent relations with People – employees, client and customers
- Familiar with health, safety and environmental management systems
- A clear criminal record check is required for this role.
WHAT’S IN IT FOR YOU?
- Be part of an industry that's more important than ever!
- Career advancement opportunities.
- Whereas other companies are downsizing, we are growing!
- Be #1 on day 1 by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
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