Social Media Associate
Makati City Full-time Junior Social Media
At a glance
Junior Social Media role at Dentsuaegis. Makati City · full-time.
Pay not stated Social Media salary
RoleSocial Media
SeniorityJunior
LocationMakati City
EmploymentFull-time
PostedNov 11, 2026
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Publish approved posts for assigned social accounts, following the content calendar and checking accuracy, timing, and brand alignment
- Handle comments, messages, reviews, and mentions, replying within agreed service levels and escalating sensitive matters
- Watch brand, competitor, and industry conversations for reputation risks, consumer trends, and cultural moments
- Research creators and influencers, reviewing audience relevance and engagement to inform campaign recommendations
- Prepare reports on page, content, community, audience, and campaign results, then recommend performance improvements
What you bring
- You can manage daily social account operations across multiple platforms
- You can respond to community inquiries within agreed service levels and escalate sensitive concerns appropriately
- You can turn social listening and performance data into reports and recommendations
Who this fits
This junior role suits someone who wants hands-on responsibility for social publishing, community management, listening, and reporting. The role is based in Makati City, Philippines.
From the employer
The Social Media Associate is responsible for the day-to-day management and execution of clients' social media activities across multiple platforms. This role oversees content publishing, community
management, social listening, crisis monitoring, performance reporting, and trend monitoring to ensure
timely and effective social media operations. The Social Media Associate collaborates with clients and
cross-functional teams to execute campaigns, monitor brand conversations, support influencer
identification, and deliver accurate reporting and operational excellence.
management, social listening, crisis monitoring, performance reporting, and trend monitoring to ensure
timely and effective social media operations. The Social Media Associate collaborates with clients and
cross-functional teams to execute campaigns, monitor brand conversations, support influencer
identification, and deliver accurate reporting and operational excellence.
Job Description:
Social Media Management
- Manage the day-to-day operations of assigned social media accounts across multiple
platforms.
- Schedule and publish approved content according to the content calendar.
Ensure all published content aligns with brand guidelines, campaign objectives, and
platform best practices.
- Monitor content quality, accuracy, and timeliness.
Community Management
- Monitor social media channels for comments, messages, reviews, and mentions.
Respond to customer inquiries and engage with online communities within agreed service
level agreements (SLAs).
- Escalate customer concerns or sensitive issues to appropriate stakeholders when
necessary.
- Foster positive brand engagement through timely and professional interactions.
Crisis Management
- Monitor conversations for potential reputational risks and emerging issues.
- Identify, document, and escalate potential crises following established protocols.
- Support crisis response efforts by coordinating with clients and internal stakeholders.
- Track post-crisis sentiment and provide insights for future improvements.
Social Listening & Trend Monitoring
- Monitor online conversations, brand mentions, competitors, and industry discussions.
- Identify emerging consumer trends, viral conversations, and cultural moments relevant to clients.
- Provide actionable insights based on social listening findings.
- Support campaign ideation using audience and market intelligence.
KOL / Influencer Support
- Identify relevant Key Opinion Leaders (KOLs), creators, and influencers based on campaign objectives.
- Conduct preliminary research on influencer profiles, audience relevance, and engagement.
- Provide recommendations to support influencer marketing initiatives.
Analytics & Reporting
- Prepare regular reports covering page performance, content performance, community management metrics, audience growth, engagement trends, and social listening insights.
- Analyze campaign performance and identify optimization opportunities.
- Present insights and recommendations to internal teams and clients.
Cross-Functional Collaboration
- Coordinate with other teams for updates, deliverables, timelines, and approvals.
- Support integrated marketing initiatives through cross-functional communication.
- Ensure deliverables are completed accurately and on schedule.
Location:
Makati CityBrand:
Dentsu CreativeTime Type:
Full timeContract Type:
Permanent
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