Senior Manager, Virtual Account Management

Yemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Ref ID: JR0087614

The Head of Virtual Account Management (VAM) in Turkey will lead a team managing longtail accounts across BPOs and the Center of Excellence (COE). This role is focused on optimizing account performance, driving advertising revenue, and increasing deal value from longtail vendors. The ideal candidate will bring a mix of strategic insight, data-driven decision-making, and operational excellence to create scalable solutions that maximize value for vendors and the business.

Major responsibilities are as follows,

1. Revenue Growth and Optimization:

• Develop and execute strategies to drive advertising revenue from longtail accounts.
• Identify opportunities to increase Average Revenue Per Account (ARPA) through upselling, cross-selling, and tailored promotional campaigns.
• Analyze vendor performance and implement initiatives to increase deal value and partnership longevity.

2. Team Leadership and Management:

• Lead and oversee Virtual Account Management teams across BPO, and COE.
• Set clear performance objectives for teams and ensure alignment with company goals.
• Foster a high-performing, collaborative team culture focused on delivering value to both vendors and the company.

3. Data-Driven Decision Making:

• Leverage analytics to segment longtail accounts, prioritize outreach, and design targeted campaigns.
• Monitor KPIs such as revenue growth, Deal value, and penetration to measure success.
• Generate insights from performance data to guide strategic decision-making and resource allocation.

4. Stakeholder Collaboration:

• Partner with Process Design, Analytics, and Growth teams to design and implement value-adding initiatives for longtail accounts.
• Act as the central point of contact for VAM-related topics, ensuring alignment with company-wide objectives.

• Minimum 10 years of work experience in account management, business development, or revenue generation roles in technology, e-commerce, or FMCG industry
• Proven experience in BPO, shared service centers, and process design is required.
• Prior experience of working in a regional team, managing stakeholders across several EU markets is a plus
• Self-motivated, with a strong sense of ownership over projects and organizational goals
• Willingness to learn, with a desire to understand all aspects of driving growth for the business
• Ability to communicate and collaborate effectively with a diverse range of people and job functions
• Good team spirit with the ability to work independently and efficiently to deliver useful business insights
• Project management skills, with the ability to manage multiple projects simultaneously and prioritize organizational needs.

• A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!
• A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!
• Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!
• Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)
• A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!
• Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!
• A comprehensive private health insurance that will never let you down when you need it!
• The Yemeksepeti family! Always smiling and high communication skills!
• A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks

At Yemeksepeti, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

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