Head of Account Management
At a glance
Leadership Account Management role at Delivery Hero. Maadi · contract.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Own operational and financial results, using performance drivers to improve profitability and sustainable growth
- Build business plans around sales and revenue goals across monthly, quarterly, and annual cycles
- Find expansion opportunities across new acquisitions and existing accounts, then set targets for each
- Lead on-ground marketing efforts, competitor responses, and non-commission revenue initiatives such as advertising
- Coach and scale the team while reviewing performance, setting goals, and onboarding new hires
What you bring
- A bachelor’s degree in business administration, marketing, or a related discipline
- At least eight years across sales, account management, operations, or a comparable field
- At least five years leading and managing teams
- Food-industry knowledge, commercial proposal and pricing experience, plus CRM proficiency
- Advanced English and a record of building high-performing teams
Who this fits
This suits a senior account-management leader who can shape strategy while staying close to operational detail. You’ll work onsite in Maadi as a contractor, influencing internal and external stakeholders and partnering with Marketing, Finance, Operations, Public Relations, and Communications.
From the employer
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Role Summary
The Head of Account Management is responsible for driving strategy, growth, sales, account management, and marketing by identifying key performance drivers and KPIs, and translating them into targeted strategies, clear objectives, and actionable plans.
The role requires a strong leadership presence, capable of shaping high-level strategy while remaining hands-on and detail-oriented. The individual must effectively influence both direct and indirect stakeholders, internally and externally.
What’s On Your Plate?
- Own overall operational and financial performance to drive profitability and sustainable growth.
- Develop and execute strategic business plans to achieve sales and revenue targets on a monthly, quarterly, and annual basis.
- Identify growth opportunities and set clear targets for new acquisitions and existing accounts.
- Manage end-to-end performance, with a deep understanding of performance drivers across segments to win with partners and customers.
- Plan and lead on-ground marketing activities in alignment with the company’s broader marketing strategy to drive demand and sales.
- Monitor competitor activity and develop strategies to strengthen market positioning and drive growth.
- Unlock additional revenue streams through non-commission initiatives (e.g., advertising solutions).
- Lead, coach, and develop the team to ensure high performance, accountability, and achievement of targets.
- Set clear individual goals, evaluate performance, and provide constructive feedback to support team development.
- Scale the team in line with business needs and onboard new talent effectively.
- Create and analyze detailed performance reports, ensuring data accuracy and actionable insights.
- Ensure effective use of internal tools, systems, and dashboards to track performance and execution.
- Collaborate cross-functionally with Marketing, Finance, and Operations to achieve KPIs.
- Uphold company policies and procedures to ensure consistency in operations and culture.
- Partner with Public Relations and Communications to represent the business in external engagements.
What Did We Order?
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 8+ years of experience in Sales, Account Management, Operations, or a related field.
- Minimum 5 years of leadership and team management experience.
- Strong understanding of the food industry and market dynamics.
- Experience with commercial proposals and pricing strategies.
- Proficiency in CRM systems.
- Proven track record in managing and developing high-performing teams.
- Strong analytical and problem-solving skills.
- Excellent leadership and stakeholder management capabilities.
- Strong communication and interpersonal skills.
- Advanced English proficiency.
- E-commerce experience is highly preferable.
Not this one either?
Claude or ChatGPT reads the other 88,355 for you.
Get better matches →
