Global Head of Account Management

Future Publishing Open · verified Sep 14, 2026

On-site New York Director Account Management

Leadership Account Management role at Future Publishing. New York · $200,000–$275,000 base.

SalaryStated by Future Publishing

$200,000 – $275,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Set the worldwide client-success direction around company growth priorities
Lead account management, campaign delivery, client success, project management, and commercial operations teams
Build senior relationships with major clients and agency partners
Increase renewals, retention, and revenue from current accounts
Create consistent service processes and dashboards for client health and commercial results

What you bring

Bring at least twelve years in client success, account management, or commercial leadership at a publisher
Have led global or multi-region client service organizations and large, strong-performing teams
Show commercial judgment tied to keeping and growing revenue
Have built repeatable operating processes and led transformation efforts
Manage executive relationships with major brands and agencies

Who this fits

You’ll fit this role if you can set strategy while improving day-to-day operations across a worldwide publishing business. The role suits an experienced leader comfortable with clients, agencies, revenue ownership, and organizational change. It is based in New York with three office days and two remote days each week.

From the employer

Description

We're Future, a global leader in specialist media. Our 3,000+ employees power more than 200 trusted brands, helping millions of people discover expert content that informs, inspires, and drives action. Through our websites, magazines, events, newsletters, podcasts, and social channels, we connect passionate audiences with the topics they care about most.

We are looking for a Global Head of Account Management to lead our worldwide account management team. In this role, you will be responsible for building an account management that delivers exceptional client experience while driving retention, revenue growth and operational excellence across our global publishing business. You will oversee account management, campaign delivery, client success, project management and commercial operations, ensuring our teams consistently deliver high-impact advertising, branded content, commerce, events and AI-powered marketing solutions across multiple markets.

This role is both strategic and operational—setting the vision for client success while developing scalable processes, high-performing teams and industry-leading client relationships.

What You'll Do

You will report to the Global SVP of Future Creative

Define and execute the global client success strategy to align with company growth goals
Oversee global teams across Account Management, Campaign Delivery, and Client Success
Manage executive relationships with strategic global clients and external agency partners
Enhance client retention, renewals, and revenue expansion across existing accounts
Standardize global account management processes and implement consistent campaign management methodologies
Build executive dashboards to measure client health, retention, and commercial performance metrics

Experience That Will Put You Ahead Of The Curve

12+ years of experience in client success, account management or commercial leadership at a publisher.
Significant leadership experience within digital publishing, media, advertising, marketing services or technology.
Experience managing global or multi-regional client service organizations.
Proven track record leading large, high-performing teams.
Strong commercial acumen with responsibility for revenue retention and growth.
Experience building scalable operational processes and service models.
Executive stakeholder management experience with major brands and agencies.
Experience leading organizational change and transformation programs.

Compensation and Benefits

The expected range for this role is $200,000 - $275,000

Medical, dental, and vision coverage
401k plus a company match
Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Well-being support with access to our Colleague Assistant Programs
Opportunity to purchase shares in Future with our Share Incentive Plan

Internal job family level Commercial 2

This is a hybrid role from our New York office, working three days from the office and two from home.

Diversity and Inclusion

Diversity is central to who we are. We believe different perspectives spark new ideas, fuel creativity, and drive innovation. That's why we're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We're dedicated to fair and inclusive hiring practices and welcome talent from all backgrounds, because diverse teams build stronger futures.

Please let us know if you need any reasonable adjustments.