Head, Account Management
At a glance
Mid-level Account Management role at Delivery Hero. Taguig · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead several teams that build and retain restaurant-vendor relationships
- Get partners using foodpanda products, services, and newly launched offerings
- Increase commission and advertising revenue through vendor negotiations and performance metrics
- Plan promotions, recruit vendors into campaigns, and control marketing-subsidy spending
- Use research, dashboards, and risk reviews to improve vendor policies and platform performance
What you bring
- A business, finance, marketing, or equivalent degree, with an MBA viewed favorably
- Experience managing teams and working across Finance, Operations, and Marketing
- Knowledge of marketplaces, including on-demand hyperlocal platforms
- Understanding of P&L and joint business planning, supported by strong analytical thinking
Who this fits
This role suits a mid-level account-management leader who can run teams, negotiate with restaurant partners, and connect vendor activity to revenue. You’ll work onsite in Taguig and coordinate with multiple business functions.
From the employer
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Responsibilities
Lead multiple teams to expand and maintain relationships with the vendor base. Ensure that the team structure & incentive are aligned to support the overall strategy.
Work closely with restaurant partners to drive adoption of the whole spectrum of the foodpanda’s products and services, including new launches.
Grow topline/bottomline through commission revenues. This includes negotiating with top vendors, understanding their cost structures, measuring bargaining power and creating leverage through bundling.
Grow topline/bottomline through advertisement income. Determine ‘product’ suitability based on different business metrics and create selling techniques based on page views, orders, reorder rates and conversion metrics for vendors
Contribute to platform growth by designing and implementing various promotions. This includes encouraging vendors to participate in different campaigns and manage the marketing-subsidy spend
Identify opportunities to strengthen the overall vendor engagement and bring changes where necessary. Present recommendations to management and oversee implementation.
Carry out market research and competition study to identify best practices and gaps in our offerings.
Work with business-intelligence team to create reports & dashboard to closely measure business performance metrics and
Interpret market trends and macro factors and carry out a risk assessment and scoping. Safeguard the platform from any external risks concerning restaurant partners by rolling out revised vendor policies
Work closely with other functions - Finance, Operations, Marketing to ensure seamless vendor experience and deliverance of desired objectives.
Requirements
Bachelor's Degree in Business, Finance, Marketing or equivalent (MBA will be a plus)
Experience in e-commerce/startup and FMCG industries will be highly preferable
Deep understanding of marketplaces including on-demand hyperlocal platforms
Team handling experience and cross-functional collaboration
Stakeholder management
P&L understanding and Joint Business planning
Strong critical thinking and analytical skills
What we offer
foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.
We recognize top performers, welcome our newbies, and share good food!
Competitive package, allowances, food perks, Insurances, learning and development opportunities and more!
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