HOKA Sales Team Lead
At a glance
Senior Sales Leadership role at Deckers. HOKA Woodbury Outlets (Central Valley, NY) · part-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Run each shift as Manager on Duty, setting sales and service targets while motivating the team toward store goals
- Create tailored shopping experiences by explaining HOKA products, technology, and answers to customer questions
- Operate the register, handle cash accurately, check inventory, and keep merchandise stocked to Brand standards
- Open and close the store, secure its assets, and maintain organized back-stock and employee areas
- Recognize strong performance, support events and outreach, and help maintain a respectful workplace
What you bring
- At least two years of retail experience is preferred, along with a high school diploma or GED
- You communicate clearly with customers, colleagues, managers, and corporate stakeholders
- You bring strong motivation, initiative, and the ability to prioritize multiple tasks in a fast-moving store
- You can adjust your schedule and hours to meet business needs and provide valid state or federal identification
Who this fits
This role suits a motivated retail team player who can lead shifts, coach colleagues through communication and recognition, and handle customer-facing store operations. You should be comfortable with changing hours and working as Manager on Duty when store management is away. The role requires a high school diploma or GED and valid state or federal identification.
From the employer
About HOKA
At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.
We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.
SUMMARY
Our Sales Leads are integral to the success of the HOKA Brand. As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs during your shift. You’re responsible for the opening and closing of the store and partner closely with store management to provide the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing customer service.
DESCRIPTION
As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for setting and driving sales and service targets and motivating your team members to work together to achieve store goals. You create personalized shopping experiences that educate our customers about our Brand and products. You understand the importance of being a HOKA Expert and stay current on all products and product technology and ensure that all customer questions are addressed accurately and responded to before they leave the store. You maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions.
You know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards. You are also responsible for opening and closing the store and securing all assets and serve as the Manager on Duty during shifts in which the Store Manager and Assistant Store Manager are absent. You maintain a clean and well-organized back-stock and employee break area. You actively contribute to a positive work environment, recognize outstanding performance from your team members, and maintain a respectful workplace.
CORE COMPETENCIES
As an effective Sales Lead, you know how to:
Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
Prioritize Brand and product knowledge training and share this knowledge in customer interactions
Communicate effectively with customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognition
Support community by helping with in-store events and local outreach.
Assist in store administration and operations including compliance with policies and procedures.
Support key initiatives and retail programs that enhance the customer journey.
Respond to problems or difficult situations with professionalism.
Think critically to solve problems and approach challenges with agility.
KEY QUALIFICATIONS
Two (2) years retail experience preferred.
High School Diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
Highly motivated team player and self-starter.
Ability to prioritize and multi-task in a fast-paced environment.
ADDITIONAL REQUIREMENTS
Flexibility of schedule and hours to meet the needs of the business.
Valid State or Federal Identification.
As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
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