Strategic Account Director - East
At a glance
Director-level Account Management role at Decagon. Remote, United States · full-time · $340,000–$380,000 OTE.
growthroles summary, based on the employer's posting.
What you'll do
- Build a plan to win priority enterprise accounts, then lead the strategic deals through close
- Earn trust with customer executives across customer experience, product and operations
- Find expansion opportunities by learning each customer’s business goals and challenges
- Coordinate with founders, deployment strategists and engineers to shape solutions for customer needs
- Track pipeline and revenue forecasts, share account plans, and relay customer insights to product leaders
What you bring
- At least seven years selling to strategic or enterprise accounts
- A record of increasing revenue and expanding business within large, complex customers
- Strong executive communication, presentations and negotiation, with the business fluency to engage C-suite leaders
- A consultative, value-focused sales approach and the ability to coordinate multiple stakeholders
- A bachelor’s degree or comparable professional experience
Who this fits
This role suits an autonomous seller who can build pipeline, shape tailored deals and manage complex customer relationships. Expect moderate travel. The role is listed as remote in the United States, though the posting also describes the company as office-based.
From the employer
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel.
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Previous experience selling AI or customer support/experience software
Compensation
OTE $340,000 - $380,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
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