Account Manager - Analyst
At a glance
Manager-level Account Management role at Cvshealth. Remote, United States · full-time · $43,888–$102,081 base.
growthroles summary, based on the employer's posting.
What you'll do
- Serve as clients’ main contact for routine PBM operations and coordinate requests with internal teams
- Track client issues through resolution, bringing in client and internal resources and sharing regular updates
- Use critical thinking to find workable answers for complex client situations
- Keep requests moving against deadlines and meet client performance guarantees
What you bring
- At least four years in client services or prior account management work
- A bachelor’s degree or equivalent work experience
- Strong organization, communication, problem-solving and critical-thinking abilities
Who this fits
This role suits someone who can manage client relationships and handle requests ranging from routine to complex. It is remote in the United States, requires being on camera for meetings, and includes travel of up to twenty percent, sometimes with overnight stays or short notice.
From the employer
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As an Account Manager, you are considered the clients main point of contact and are responsible for overseeing all their day-to-day PBM operations. Account Managers act as the liaison between clients and cross-functional internal teams and are responsible for ensuring timely/successful delivery of client requests. Excellent communication skills are required to ensure we understand our client’s needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders.
Additionally, Account Managers are expected to demonstrate a high-level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions.
This will include managing the resolution status of routine to complex requests related to our clients' business requirements; including but not limited to:
- Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
- Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome.
- Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
- Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.
Note: In the role, you must be able to travel up to 20%. Travel may require, but is not limited; to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company.
Required Qualifications
- 4 years of experience in a client services-based environment or previous account management experience
- Excellent organizational skills
- Excellent verbal and written interpersonal communication skills
- Strong problem solving and critical thinking skills
- Able to be on camera for meetings with reliable attendance
Preferred Qualifications
- Prior Healthcare experience managing insurance, healthcare, or benefit accounts
- Experience with Medicaid, Commercial, and/or Medicare Part D Plans
Education
Bachelor’s Degree or equivalent work experience required
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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