CRM & Sales Operations Manager
At a glance
Manager-level Revenue & Sales Operations role at Crystalia Glass. Remote, Brazil.
Pay not stated Sales Operations Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Set up CRM fields, stages, reports and automation yourself; scope developer changes and check them before release
- Define stage goals, required information, ownership, handovers and response and escalation expectations
- Check deals against client communications, flag overdue or stalled work, and correct recurring data problems
- Build funnel dashboards for stage conversion, deal duration, loss reasons and SLA performance, then share findings with sales leaders
- Create AI workflows and CRM-linked agents to suggest rep next steps, with a person reviewing anything sent to clients
What you bring
- At least five years in CRM administration, sales operations or revenue operations, including responsibility for the CRM and sales process
- You have configured CRM fields, stages and permissions in HubSpot, Salesforce or a comparable platform
- You have put AI into sales teams’ day-to-day work, built workflows and assessed their results
- You can design deal stages, handovers and SLAs, automate workflows and write integration requirements
- Fluent English at C1 or C2 level
Who this fits
This is a senior, hands-on individual-contributor role with no direct reports, suited to someone who can drive change through team leads. It is remote from Brazil, with a full-time schedule aligned to New York hours. The B2B contract requires sole-proprietor status or a corporate entity.
From the employer
Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation.
We are strengthening our commercial function and looking for a CRM & Sales Operations Manager to own the CRM, the sales process and data quality across the full funnel, from first contact to order handover. This is a hands-on, senior individual contributor role with no direct reports.
Employment Type:
- Full-time 8.30 am - 5 pm, NY (EST zone).
- Remote work.
- B2B contract (sole proprietorship status or corporate entity).
Key responsibilities:
CRM setup and process design
- Personally configure CRM fields, stages, reports and automation; scope complex changes and integrations for developers and test them before release.
- Define rules for each stage: goal, entry and exit criteria, required data and next steps.
- Set ownership at each stage and at handover, and agree SLAs for response time and escalation.
Process control and data quality
- Audit deals to check that CRM stages and next steps match actual client communication.
- Monitor overdue tasks, stalled deals, missing next steps and missing loss reasons.
- Keep CRM data accurate and resolve recurring issues with team leads.
Training
- Write short CRM instructions and train sales reps and team leads to manage deals correctly, including after every change.
Reporting and analytics
- Build funnel reports and dashboards: conversion by stage, stage duration, loss reasons and SLA adherence.
- Measure the impact of process changes and share data with sales leadership and the Sales Effectiveness Manager.
Automation and AI
- Use AI to analyze CRM data and prepare next actions for reps, with human review before anything reaches a client.
- Build AI workflows for the sales team and maintain AI agents and bots connected to the CRM.
Requirements
The core of this role is hands-on CRM administration and sales process design.
- 5+ years of experience in CRM administration, sales operations or revenue operations, including owning the CRM and sales processes, not only supporting them.
- Hands-on CRM setup (HubSpot, Salesforce or similar): fields, stages and permissions.
- Hands-on experience bringing AI into a sales team’s daily work, from building to measuring results.
- Understanding of the full sales cycle, from first contact to order handover.
- Experience designing deal stages, handover rules and SLAs.
- Experience automating deal workflows and writing requirements for integrations.
- Experience fixing CRM data issues and building sales reports personally.
- Strong analytical skills and careful conclusions from data.
- Experience training sales reps to work correctly in the CRM.
- Experience driving change through team leads without direct authority; strong team player.
- Fluent English (C1/C2)
Nice to have
- Setting up or migrating a CRM from scratch.
- Experience with a complex physical product with a long sales cycle.
Benefits
- Competitive base salary + performance-based bonuses.
- Full ownership of the CRM and sales operations in a fast-growing U.S. company, with the freedom to build them the right way.
- Direct influence on how the sales process runs, with data that leadership relies on.
- Hands-on work with automation and AI in real sales processes.
- Joining a highly professional and dynamic team.
- Exciting experience working with prestigious clients in the US market.
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