Specialist, Partner Success - Bilingual

Cnx Open · verified Sep 30, 2026

Bogota Full-time Mid-level Channel & Partnerships

At a glance

Mid-level Channel & Partnerships role at Cnx. Bogota · full-time.

Pay not stated

RoleChannel & Partnerships

SeniorityMid-level

LocationBogota

EmploymentFull-time

PostedMar 20, 2026 · 6mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Grow retention and revenue across an established customer base, while preparing accurate sales forecasts each week, month and quarter
Promote products and services to strategic channel partners, meeting defined performance measures and spotting growth opportunities
Review partner health regularly, use predictive data to flag at-risk customers, and turn feedback into channel improvements
Resolve channel escalations promptly, keeping clients and internal teams informed through the process
Train sales colleagues on product value, share partner best practices, and keep CRM records complete

What you bring

At least three years in customer service or sales, with experience handling a high volume of calls
Fluent English and Spanish are required
Strong MS Office skills and experience with Salesforce or a comparable CRM
Experience coaching or training others, plus the ability to explain product value and business processes to customers

Who this fits

This role suits someone who can manage strategic partner relationships while handling frequent customer calls and email. The position is based in Bogotá, and requires both English and Spanish. You may also attend vendor events.

From the employer

Job Title:

Specialist, Partner Success - Bilingual

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.

You will:

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
Maintain a high level of CRM hygiene to ensure all relevant data is captured
May potentially attend vendor events

You have:

3+ years of prior experience working in a customer service or sales capacity
Experience of high-volume calling
A passion for customer experience
Willingness to learn new technology and data
Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
Experience coaching others or training delivery
Excellent knowledge of MS Office programs
Experience using email, phone and video tools
Experience working with Salesforce.com or similar CRM
Maintain overall ownership and to function as single contact for Top Channel Partners

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time