B2B French-Associate Customer Success
Cairo Full-time Junior Customer Success
At a glance
Entry-level Customer Success role at Cnx. Cairo · full-time.
Pay not stated
RoleCustomer Success
SeniorityJunior
LocationCairo
EmploymentFull-time
PostedMay 2, 2025 · 17mo ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Handle a busy flow of customer questions by phone and email throughout the day
- Check in with customers on a recurring schedule to assess satisfaction and value from the product
- Build product knowledge so you can answer customer questions and address specific objections
- Record customer feedback and satisfaction measures from surveys, calls, and emails in computer systems
- Raise customer concerns that block satisfaction or product use through the appropriate channels
What you bring
- French fluency is required
- You can build product knowledge and use it to respond to customer questions and objections
Who this fits
This junior, full-time role suits someone who wants to support existing B2B customers across their lifecycle. The position is based in Cairo, Egypt.
From the employer
Job Title:
B2B French-Associate Customer SuccessJob Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.- Manage high volume of customer contacts and communications through phone and email each day
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
- Develop a level of product knowledge to speak intelligently to customers and address specific objections
- Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
- Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16Language Requirements:
French (Required)Time Type:
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