Associate Customer Success - German Speaker
Cairo Full-time Junior Customer Success
At a glance
Entry-level Customer Success role at Cnx. Cairo · full-time.
Pay not stated
RoleCustomer Success
SeniorityJunior
LocationCairo
EmploymentFull-time
PostedJan 6, 2025 · 21mo ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Handle a busy daily flow of customer questions and updates through calls and email
- Check in with customers on a recurring schedule to assess satisfaction and whether they are realizing product value
- Build product knowledge so you can answer customer questions and respond to specific objections
- Record customer feedback and satisfaction signals from surveys, calls and emails in computer systems
- Raise concerns that block satisfaction or product use through suitable channels, working with teams to improve the customer experience
What you bring
- German fluency is required for customer communication
- You can develop enough product or service knowledge to address customer questions and concerns
Who this fits
This is a junior, full-time customer success role based in Cairo, focused on supporting an existing customer base. It suits someone comfortable with frequent phone and email contact and ongoing customer follow-up.
From the employer
Job Title:
Associate Customer Success - German SpeakerJob Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.- Manage high volume of customer contacts and communications through phone and email each day
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
- Develop a level of product knowledge to speak intelligently to customers and address specific objections
- Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
- Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16Language Requirements:
German (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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