Associate Customer success -Spanish speaker

Cnx Open · verified Oct 4, 2026

EGY Cairo Junior Customer Success

At a glance

Entry-level Customer Success role at Cnx. EGY Cairo.

Pay not stated

RoleCustomer Success

SeniorityJunior

LocationEGY Cairo

PostedJun 3, 2025 · 16mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Handle a busy daily flow of customer questions and updates by phone and email
Check in with customers at recurring agreed intervals to assess satisfaction and realized product value
Build product knowledge so you can answer customer questions and address specific objections
Record customer feedback and satisfaction measures from surveys, calls and emails in computer systems
Capture customer expectations and experiences, then take steps to resolve concerns affecting satisfaction or product use

What you bring

Spanish language ability
The ability to develop product knowledge and use it to respond to customer questions and concerns

Who this fits

This junior associate role suits someone who can support an existing customer base and communicate with customers in Spanish. The role is located in Cairo, Egypt.

From the employer

Job Title:

Associate Customer success -Spanish speaker

Job Description

The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience

Location:

EGY Cairo - Building F16

Language Requirements:

Spanish

Time Type:

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