VP Customer Success
At a glance
VP-level Customer Success role at Clera. Munich · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Take enterprise projects from early pilots to wider international launches, with delivery and customer impact as the measures
- Plan projects and coordinate software connections across different industries
- Align sales, operations and technical contributors, building relationships from factory teams to executives
- Grow the customer impact team and help shape the business model and product direction
What you bring
- Five to ten years working in consulting, automotive, manufacturing or technology
- A degree in industrial engineering, mechanical engineering or a related discipline
- Business-level German and English, plus experience leading teams and complex customer projects or integrations
- A record of building enterprise customer relationships and growing or managing teams
Who this fits
This VP role suits someone comfortable leading complex enterprise engagements and collaborating with sales, operations and technical teams. It is based in Munich and is hybrid. Visa sponsorship is unavailable.
From the employer
About the Role
Lead customer success for an AI platform serving manufacturing and industrial organizations. You will guide enterprise engagements from initial pilots through broader deployments, while helping shape the customer impact team, business model, and product strategy.
What You'll Do
Lead complex customer projects from pilot through global rollout, ensuring successful delivery and measurable impact.
Manage project planning and coordinate software integrations across industries.
Guide sales, operations, and technical stakeholders across cross-functional project teams.
Build lasting enterprise customer relationships, engaging stakeholders from the factory floor to executive leadership.
Grow and lead the customer impact team.
Contribute to business model and product strategy.
What We're Looking For
Five to ten years of experience in consulting, automotive, manufacturing, or technology.
A degree in industrial engineering, mechanical engineering, or a related field. An industry-focused PhD is a plus.
Working knowledge of AI, software, and production processes.
Experience leading cross-functional teams, coordinating stakeholders, and managing complex customer projects and integrations.
A track record of developing enterprise customer relationships and managing or expanding teams.
Business-fluent German and English, with a strategic, analytical, and motivated approach.
Compensation & Benefits
Visa sponsorship is not available for this role.
Location
Hybrid role based in Munich, Germany.
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