Customer Success Manager - Land Domain (m/f/d)
At a glance
Manager-level Customer Success role at TYTAN Technologies GmbH. Munich · full-time · no salary stated · we estimate €57,450–€74,000 across Germany.
TYTAN Technologies GmbH has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide customers through product changes, servicing and replacements, serving as their main contact after delivery
- Troubleshoot TYTAN equipment and software at first line, then bring in specialists for repairs or upkeep
- Identify operator learning needs and coordinate training with internal teams and external partners
- Turn field feedback and requests into prioritized product input, and help shape operating concepts
- Coordinate with sales, product, engineering and operations on support, updates and commercial opportunities
What you bring
- At least three years in the military, preferably in a land role, with knowledge of military users and operating procedures
- A business, economics, finance or engineering degree, or equivalent military technical training
- Hands-on confidence with complex hardware and software, plus experience in customer-facing support or commercial work
- Fluent German and English at C1 level or higher, and experience organizing or delivering user training
Who this fits
This role suits someone with military experience who can support defense customers, troubleshoot equipment and software, and coordinate across teams. The job is based onsite in Munich and involves regular travel to customer locations and field exercises. You need an existing valid work permit, as visa sponsorship is unavailable.
From the employer
TYTAN Technologies
The PACE is fast. The expectations are high. The contribution matters. Working at TYTAN is more than a job, this is a mission. We push boundaries, think big, and hold ourselves to the highest standard. Our mission and values guide everything we do, and we're looking for people who are driven by ownership, embrace challenges, and are energized by meaningful work. If you're motivated by impact and thrive in dynamic environments, you'll fit right in.
At TYTAN, we aim to set a global standard in autonomous air defense with AI-driven, cost-efficient systems that counter unmanned aerial threats at scale. We protect people. We protect critical infrastructure. We protect European sovereignty.
We are looking for a commercially minded and analytical Customer Success Manager – Land Domain to ensure that our customers get the best possible experience and results from using TYTAN products. You will be the first point of contact for our customers after delivery and will support them throughout the entire product lifecycle. Your mission is to maximize customer satisfaction while channeling meaningful feedback to our development and operations teams. This role is ideal for someone who enjoys working with defense customers, understanding and solving their problems, and collaborating across various functions at TYTAN.
Your roadmap to make an impact
Product Lifecycle Management
Act as the primary point of contact for users and customers of TYTAN products, managing the full product lifecycle in alignment with customers (e.g., product updates, maintenance, replacements)
Provide first-level technical support for TYTAN products, based on a technical understanding of how to operate them
Connect users with TYTAN experts, e.g., in cases of repair or maintenance
Training and Customer Learning
Understand current and future training needs of users
Plan and coordinate training sessions, involving relevant TYTAN-internal and external stakeholders
Customer Experience and Feedback
Ensure a consistently excellent experience with TYTAN solutions in the field by systematically gathering customer feedback and deriving and implementing actions
Gather new and upcoming customer requirements and requests for new functionality; evaluate and prioritize them as input for product management and future updates
Gain insight into how TYTAN products are used in the field and provide input for concept of operations (CONOPS) development
Cross-Functional Collaboration
Collaborate closely with sales and product management, aligning on feature requests, product improvement ideas, and upsell and cross-sell opportunities
Stay in close touch with engineering and operations to deliver best-in-class customer support and ensure smooth delivery of maintenance and product updates
Military background: 3+ years of military experience, ideally in the land domain, giving you a deep understanding of military processes, users and operational realities
Education: A degree in Business Administration, Economics, Finance, Engineering, or equivalent military technical training
Technical aptitude: You’re comfortable operating complex hardware and software systems and can troubleshoot them hands-on
Customer focus: Experience in customer success, technical account management, in-service support, or project or commercial roles
Training delivery: Experience planning or running training for operators or end users
Communication: Excellent communication and stakeholder management skills, from soldiers in the field to procurement offices
Languages: Fluent German and English (C1 or above)
Mobility: Willingness to travel regularly to customer sites and field exercises
Why TYTAN?
Build technology with real operational impact: Develop autonomous defense systems designed to protect lives and strengthen Europe’s security
Shape scalable defense capabilities: Work on solutions built for mass deployment, cost efficiency, resilience, and reliable production at scale
Contribute to networked air defense: Help integrate our systems into multi-layered defense architectures alongside sensors, command systems, and effectors
Develop for real-world operations: Build capabilities together with end users and improve them continuously based on direct operational feedback
Move fast and take ownership: Work in a focused, high-performance team where decisions are made quickly and individual contributions have immediate impact
Define a new generation of defense technology: Join early and help shape the products, engineering standards, culture, and direction of a fast-growing deep-tech company
Work with an international mission-driven team: Collaborate with experienced specialists united by the goal of creating sovereign and effective security capabilities for Europe
Our Benefits
Virtual stock options: Participate in our success through virtual stock options (VSOPs) at the company's current valuation
Monthly allowances: €106/month in flexible benefits including lunch discounts and EGYM Wellpass or shopping credit
Regular health care events: Health check-ups, skin screenings, mental health workshops, and an annual vitamin infusion on us
Referral bonus: Earn a reward when someone you refer joins the team
Regular team events: On- and off-site activities to connect and celebrate together
Corporate discounts: Exclusive employee discounts across a wide range of partner brands
Flexibility: Flexible working hours and hybrid work model, plus a modern Munich office built for focus and collaboration
About us
At TYTAN, it is more than just a job; it is about embracing autonomy, personal growth, and purpose. Make a lasting impact in the new era of defense! Join us to create a safer world for all.
WE are an equal-opportunity employer committed to fairness and inclusivity. We do not prioritize any specific religion, gender, nationality, or background. Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process.
Please note that we currently do not offer visa sponsorship, so we’re only able to consider candidates who already have a valid work permit. All qualified applicants are hereby encouraged to apply.
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