Customer Success Manager
At a glance
Manager-level Customer Success role at Clera. Cologne · full-time · no salary stated · we estimate €57,450–€74,000 across Germany.
Clera has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Answer client questions over email and in meetings, then tailor platform guidance to each person’s technical comfort
- Help customers use the platform and manage their product settings in the backend
- Bring organized customer feedback and product suggestions to the Product team
- Assist Sales Managers with product reviews and shaping possible upsell proposals
- Track account health and expansion prospects as you take on larger projects and client relationships
What you bring
- A completed bachelor’s or master’s degree in business, business informatics, industrial engineering or a related area
- Experience in a role supporting clients directly; candidates with up to two years are suitable
- Native-level German and strong spoken and written English
- Experience with Google Workspace, Slack and HubSpot, plus familiarity with AI tools such as Claude or Gemini
Who this fits
This role suits an early-career customer-facing professional who is patient, adaptable, clear in communication and able to work independently. The position is hybrid in Cologne, with remote work possible within Germany. Visa sponsorship is unavailable.
From the employer
About the Role
Join a customer success team at an AI-powered retail technology company, supporting small and mid-sized retail and e-commerce clients. You will help customers get value from AI-powered shopping tools, while growing into ownership of a larger portfolio and key relationships.
What You'll Do
Respond to client questions by email and in meetings with a friendly, solutions-focused approach.
Help clients use the platform effectively and configure and maintain their settings in the product backend.
Adapt guidance to clients with different levels of technical expertise.
Share structured customer feedback and product improvement ideas with the Product team.
Support Sales Managers with product capability reviews and scoping potential upsell proposals.
Monitor account health, identify expansion opportunities, and gradually take ownership of larger projects and client relationships.
What We're Looking For
A completed bachelor's or master's degree in business, business informatics, industrial engineering, or a related field.
Professional experience in a client-facing support role; 0 to 2 years of experience is suitable. SaaS or technology experience is a plus.
Experience using Google Workspace, Slack, and HubSpot, with the ability to learn project management tools such as Linear.
Experience with AI tools such as Claude and Gemini, including prompting, and an interest in digital products and backend systems.
Native-level German and strong written and spoken English. Additional languages are a plus.
A customer-focused, patient, adaptable approach, with clear communication and the ability to work in a structured, self-directed way.
Compensation & Benefits
Visa sponsorship is not available.
Location
Hybrid in Cologne, North Rhine-Westphalia, Germany. Remote work within Germany is also possible.
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