Customer Success Manager
At a glance
Manager-level Customer Success role at Clera. Cologne · full-time · no salary stated · we estimate €56,600–€72,900 across Germany.
Clera has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Answer customer questions over email and in meetings, then tailor your guidance to their technical comfort
- Show clients how to use AI chat and voice features, and help set up product options in the back end
- Bring organized customer feedback and suggestions for product changes to the Product team
- Help sales colleagues assess product capabilities and shape possible upsell proposals
- Track account health, spot expansion potential, and take on bigger client projects over time
What you bring
- You have up to two years of professional experience, including work supporting clients directly
- You hold a business, business information systems, industrial engineering degree, or a related qualification
- You communicate in German at native or C2 level and have strong written and spoken English
- You have used Google Workspace, Slack and HubSpot, and can work with AI tools such as Claude or Gemini, including prompting
Who this fits
This role suits an early-career, customer-focused communicator who is interested in digital products, AI and back-end systems. The role is based in Germany, with a hybrid option in Cologne. Visa sponsorship is unavailable.
From the employer
About the Role
Join a customer success team supporting small and midsize retail and e-commerce clients using AI-powered shopping tools. You will help clients get value from the product, share feedback with Product, and gradually take ownership of a growing portfolio.
What You'll Do
Respond to client questions by email and in meetings with a helpful, solutions-oriented approach.
Guide clients in using AI chat and voice tools to support shoppers and configure their product settings in the back end.
Adapt explanations to clients with different levels of technical experience.
Share structured customer feedback and product improvement ideas with the Product team.
Support sales colleagues with product capability reviews and scoping potential upsell proposals.
Monitor account health, identify expansion opportunities, and gradually own larger projects and client relationships.
What We're Looking For
0 to 2 years of professional experience, including experience in a client-facing support role.
A degree in business, business information systems, industrial engineering, or a related field.
Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.
Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.
Native-level or C2 German and strong written and spoken English.
A customer-focused, empathetic communicator who works proactively and in a structured way.
Compensation & Benefits
Visa sponsorship is not available.
Location
Remote within Germany, with a hybrid option in Cologne, North Rhine-Westphalia.
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