Customer Success Manager
Jobs for Humanity Open At a glance
Manager-level Customer Success role at Jobs for Humanity. Remote, United States · full-time · no salary stated · we estimate $80,000–$129,211.
Jobs for Humanity has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for mid-market and enterprise customers, setting success plans and keeping post-sale work clear
- Build account roadmaps with the Strategic Account Manager and help turn expansion opportunities into closed business
- Coordinate professional services, support and partners to address customer needs across the relationship
- Learn each customer’s goals and business context, then build trusted relationships with senior decision-makers
What you bring
- You communicate professionally in spoken and written English
- You bring strong organization, attention to detail and the ability to prioritize your workload
- You take initiative, stay self-motivated and work effectively in a fast-moving international setting
Who this fits
This role suits someone who can advise mid-market and enterprise customers, build relationships with senior stakeholders and coordinate across teams. The listing gives Chicago as the location and describes the role as remote.
From the employer
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- An excellent retirement savings plan with a high employer contribution.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers.
‘Own the customer as the primary point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
Work closely with the Strategic Account Manager to develop Account Plans for all of your customers, which will be the roadmap for account expansion
Partner with the Strategic Account Manager to help ensure expansion opportunities are identified and closed successfully
Work closely with professional services, support, and partners to deliver seamless 360-degree support to meet customer needs
Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives
Build credibility, relationships, and influence C-level stakeholders by advocating our ‘Customers for Life’ philosophy
Key Requirements
- Professional written and spoken fluency in English, with excellent communication skills
- Proactive approach and positive attitude
- Organized, focused and with an attention to detail
- Ability to prioritize and manage time effectively
- Self-motivated person with an appetite to work in an international, fast-paced, entrepreneurial environment
Customer Success work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Customer SuccessRemote
Find me workBy the team behind growthroles.