Emergency Communications Specialist I/II/III
At a glance
Mid-level Communications role at Cityoforlando. Orlando · full-time · no salary stated · we estimate $50,542–$101,088.
Cityoforlando has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Answer emergency and routine police-service calls, including calls placed to 911
- Send officers to incidents and gather or pass along information from FCIC and NCIC
- Maintain computer-based logs and files, then handle related administrative work
- Make independent decisions during stressful calls while following departmental procedures
What you bring
- A high school diploma or GED, plus the experience or equivalent education and training for your assigned level
- Type at least 25 words per minute and pass the police background check, including a polygraph unless you already work for OPD
- Earn FCIC certification within three months of hire and complete the operational certifications assigned to you
Who this fits
This role suits you if you can make sound decisions under pressure and handle calls, dispatch work and records. Expect shifts that include evenings, weekends and holidays. Required prior communications experience and certifications vary by level; continued employment depends on completing assigned training and certifications.
From the employer
Salary Range
$21.93-$27.97Job Posting End Date - Applications will no longer be accepted starting
Job Summary
IMPORTANT: IF YOU HAVE SUBMITTED AN ORLANDO POLICE DEPARTMENT EMERGENCY COMMUNICATIONS SPECIALIST APPLICATION WITHIN THE PAST THREE MONTHS OR YOU HAVE PREVIOUSLY SUBMITTED AN APPLICATION AND ARE STILL ACTIVE IN THE EMERGENCY COMMUNICATIONS SPECIALIST APPLICATION PROCESS, YOU DO NOT NEED TO REAPPLY.
SALARY
Emergency Communications Specialist I: $21.93-$27.97
Emergency Communications Specialist II: $23.16-$29.54
Emergency Communications Specialist III: $24.45-$31.18
If you experience technical issues submitting your application, please reach out to City of Orlando Human Resources at jobs@orlando.gov or 407-246-2062.
Perform specialized work in areas of emergency communications. Employees assigned to this classification receive and respond to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; use computers to maintain various logs and files and perform related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. The employee makes critical decisions in stressful situations and exercises independent judgment. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards. This position requires shift work, including evenings, weekends and holidays.
Please access the videos at the bottom of this posting to learn more about the Emergency Communication Specialist role with the Orlando Police Department.
As a condition of continued employment, employees must successfully complete all required training and obtain certification in two operational functions (Call Taker, Radio Dispatch, and/or Teletype), as assigned in accordance with the operational needs of the division. Failure to successfully complete the required training or obtain certification in both assigned operational functions may result in termination of employment, regardless of the employee's probationary or non-probationary status.
Minimum Qualifications:
Emergency Communications Specialist I: High School Diploma/G.E.D. Certificate and six (6) months of customer service related experience desired; or an equivalent combination of education, training, and experience. Prior computer experience desired. Must possess FCIC/NCIC certification within 3 months of employment. Must type 25 CWPM. Must pass police background investigation which includes polygraph examination (polygraph required with the exception of current OPD employees).
Emergency Communications Specialist II: High School Diploma/G.E.D. Certificate and six (6) months of public safety communications experience; or an equivalent combination of education, training, and experience. Prior computer experience desired. Must have an Orlando Police certification in either Desk, Radio or Teletype or equivalent from another law enforcement agency; and must obtain OPD certification within 9 months of hire. Must obtain FCIC certification within 3 months of hire. Must type 25 CWPM. Must pass police background investigation which includes polygraph examination (polygraph required with the exception of current OPD employees).
Emergency Communications Specialist III: High School Diploma/G.E.D. Certificate and six (6) months of public safety communications experience; or an equivalent combination of education, training, and experience. Prior computer experience desired. Must possess an Orlando Police Department (OPD) Radio certification and either a Desk or Teletype certification, or an equivalent certification from another law enforcement agency. Candidates with equivalent certifications must obtain OPD certification within nine (9) months of hire. Must obtain FCIC certification within 3 months of hire. Must type 25 CWPM. Must pass police background investigation which includes polygraph examination (polygraph required with the exception of current OPD employees).
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:
- Two (2) years of direct experience for an associate degree;
- Four (4) years of direct experience for a bachelor's degree;
- Six (6) years of direct experience for a master's degree; or
- Nine (9) years of direct experience for a doctoral degree.
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