Account Manager
City Wide Facility Solutions Open · verified Oct 7, 2026 At a glance
Manager-level Account Management role at City Wide Facility Solutions. Seattle · full-time.
In listing
growthroles summary, based on the employer's posting.
What you'll do
- Manage assigned client accounts, strengthening service delivery to support retention and growth
- Build contractor and supplier relationships while checking their work against service agreements
- Inspect facilities regularly, run quality checks, and resolve service problems quickly
- Use the CRM to track client interactions and service results, then report satisfaction metrics to management
- Guide operational teams, support training, and coordinate internal fixes for client issues
What you bring
- At least one to two years in facility management or a related area
- A track record handling clients and contributing to business development
- Clear written and verbal communication, plus the ability to juggle priorities in a fast-moving setting
- Working knowledge of Microsoft Office and CRM tools
- Reliable transportation and willingness to visit client sites when needed
Who this fits
You’ll suit a client-facing manager role that combines account ownership, service quality, contractor coordination, and operational guidance. The position is onsite in Seattle and involves travel to client locations as needed, with reliable transportation required. A relevant bachelor’s degree is preferred.
From the employer
City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top-notch service, exceptional quality, and ultimate satisfaction.
The Facility Solutions Manager will take charge of all facets of an assigned client’s facility services. This includes building strong relationships, pinpointing needs, crafting tailored service strategies, and ensuring strict adherence to all contract specifications. The ideal candidate will demonstrate outstanding leadership skills and a steadfast client-centric approach, consistently meeting or surpassing our clients' expectations.
The role of the Facility Solutions Manager encompasses, but isn’t limited to:
- Managing client accounts to ensure retention and growth through outstanding service delivery.
- Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
- Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
- Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
- Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
- Working alongside internal teams to resolve challenges and execute effective solutions.
- Tracking client satisfaction metrics and compiling detailed reports for management evaluation.
Requirements
The ideal candidate will possess the following qualifications:
- A minimum of 1-2 years of experience in facility management or a related field.
- A proven track record in client management and business development.
- Strong interpersonal and communication skills, both verbal and written.
- Bachelor’s degree in a relevant discipline is preferred.
- Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems.
- Ability to travel to client locations as needed; reliable transportation is required.
This position requires a candidate who is detail-oriented, possesses exceptional problem-solving skills, and is committed to fostering positive client relations. If you are driven by results and dedicated to providing outstanding service, we invite you to apply for this opportunity with City Wide Faci. lity Solutions.
Benefits
- Base Salary $67,500 - $75,000 - Total Compensation Year 1 - $90,000 - $115,000 based on performance.
- Uncapped Bonus and Commissions Potential
- Dental, medical and vision insurance
- Life insurance paid by company
- 401k + 4% match by company
- 8 paid Holidays
- Designated Territory
- Mileage reimbursement
- Company issued equipment (cellphone, laptop, and tablet)
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